Customer Service Data Entry
Resume:
DANIELLE KATHLEEN STETTLER
**** * ******* ** **** Jordan, Utah 84081-3874
***********@*****.***
Objective Statement:
I have 20+ years in customer service in English and Spanish. I have worked in several fields including collections, medical orders & billing as well as banking in personal and construction loans as well as taxes. I excel at deescalating calls or situations I am detail orientated, organized and learn quickly. I am seeking a full-time job that will be both challenging and rewarding for long term employment. I look forward to the opportunity to interview with your company!
Experience:
Resupply Specialist
JQ Medical Supply 2023/08/01 – current
Place orders for existing customers, set up new customer accounts, process payments for new orders and accounts in collections, upsell existing customers ancillary items, advise customers on new insulin pump and continuous glucose monitor technology, collect necessary documentation for onboarding and order processing, insurance verification. Lead Collections Agent
Discover Financial Services, DFS 2019/11/04 – 2021/03/16 Answer calls from auto dialer, thank the customer, follow all FDIC guide lines (verifying customer), problem solve as to how and why the customer is in this situation, see what payment option works best for customer. Add notes, data entry. Documentation Specialist
Zions Bancorp 2018/10/30 – 2019/02/22
Cross check company info with I.R.S. making sure of current tax id, communicate with distributor team so funds can be distributed. Create current file with all docs or update them with current info for payment purposes. Create closing documents and put together file for customer within 24 hr. period of closing. Report to VP of department Customer Service Rep
BYRAM HEALTHCARE CENTERS, INC. 8/2015 - 7/2016
Take inbound customer service calls, place orders, problem solve and follow up with the Customers to ensure proper products delivered and shipments were made on time. Worked on special assignment appointed by management.
Center Manager
Check into Cash 10/2012 - 8/2013
Call bank hotlines twice daily to check on funds on past due clients that had check loans out. Collect on accounts, confirm appointment time for customers. Qualify clients based on their income. Follow all state and federal guidelines on all loans. Ensure safe cash handling through out the day by doing hourly balances on all cash drawers. Assist other store managers with any questions they had. Call on-line leads and meet all growth quota for the store. Customer Technician
TREATMENT ASSESSMENT SCREENING CENTER,
INC. 2/2012 - 8/2012
Check in clients and make sure that all tests that are ordered are up to date per orders. Coordinate with state officials for attendance of their client and fax results according to orders. Observe the clients while they are providing urine samples to make sure they are following all procedures. Report any suspicious activity and non-compliant clients. Ship off samples for further testing when needed.
Administrative Assistant
APEX STAFFING, LLC 6/2009 - 12/2009
Answer phones as well as company cell phone. Take accurate and detailed messages for employees and owners of company. Fax bid proposals and receive fax invites to bid on painting and wallpaper projects. Respond to e-mails. Print bids and put together in a timely matter for bidder of job. Cross check time slips. Add hours graphically to Cross check with temporary services invoice. Make any changes if necessary.
Receptionist
Crawford Doors, Utah Door Sales 10/2008 - 4/2009
Thank the customer for calling. Answer 5-line system for both companies. Problem-solve and transfer the customer to the appropriate personnel. Have current knowledge of which salesperson is working with what client. Input data for the accounts payable department, cross check to see if the account is up to date and all dates match the hard copy of info. File and mail invoices. Investigate company and current company information. Assistant Manager
LIBERTY TAX SERVICE 1/2003 - 4/2009
Greet customers, answer the phones, and gather documentation from the customer, such as Identification, S.S. cards, I.T.I.N. numbers, Passports etc. Prepare Tax documents to be sent to the I.R.S. for filing taxes. Process all returns then transmit. Be on call for the Spanish-speaking customers. Offer the previous customers coupons to come back to that location. Issue checks to customers who have E-filed their returns and have used the option of Quick refund through the banks.
Education
Horizonte High School
High School Diploma Graduated: 6/1997
Salt Lake City, UT
Salt Lake Community College
Generals started, working towards Psychology degree.
Contact this candidate