Third Party Office Manager
Resume:
Rachel Josiah Cook
Decatur, AL 35603
****************@*****.***
Objective:
To join a company that would enable me to use my talent and skills as well as contribute to the organization's goals while also providing excellent opportunities for career advancement and personal growth.
Education:
Erie Community College, Williamsville, New York
September 2010 – May 2012
Associates Degree in Business Administration
Kenmore West Senior High School, Buffalo, New York
February 2002 – January 2006
Experience:
Office Manager/Personal Assistant to CEO, 03/24 to Present
JNW Contractor LLC - Remote, Decatur, Alabama
●Responsible for contacting and setting up appointments for potential clients
●Responding to all texts, emails, calls to CEO and relaying the most critical information to him
●Developing and documenting process and procedures for admin responsibilities
●Completing and sending AIA’s for billing and following up to confirm they are paid
●Running Payroll through Paycor weekly
Third Party Risk Management Analyst, 11/22 to 02/23
Oportun (Contract through Elevate Consult) - Remote, Decatur, Alabama
●Updated Third Party Relationships and ensure latest information for OneTrust (GRC), BitSight (Cyber Risk, Argos Risk (Financial Health)
●Worked with TPRM Senior Director of Enterprise Risk Management with brainstorming and process/workflow improvements
●Various tasks to support the TPRM team
IS Assessment Coordinator, Vice President, 05/13 to 07/20
Citi Markets & Banking – Getzville, New York
●Responsible for coordinating Information Security deliverables for 800+ Third Party Relationships
●Work with key TPISA (Third Party IS Assessment) personnel to ensure that Annual Due Diligence is completed as defined by Citi Policy
●Liaise with the TPISA Utility to ensure that any TPISA requiring assessments are scheduled and conducted within the timelines as defined by Citi Policy and the Third Party IS Assessment program.
●Track completion of assessments through various Citi systems to ensure that they are completed according to the program timescales and documented to the required quality standards.
●Work with business to ensure that all Corrective Action Plans (CAPs) are raised for issues/gaps identified during a Third Party Assessment.
●Work with business to ensure that all issues had a remediation plan or that the risk was accepted appropriately.
●Provide weekly reporting of status for the Management Team.
●Escalation of any resultant issues to be conducted in a timely and appropriate manner.
●Collaborated with key business representatives to understand business practices and assess risks associated with outsourcing of key business processes.
●Enhanced staff performance, efficiency, and compliance through training and mentoring.
Compliance Analyst, 04/08 to 05/13
Citi Markets & Banking (Temporary through AppleOne from 04/08 – 08/10; Adecco from 08/10 – 06/11; Permanently with Citi Markets & Banking from 06/11 – 05/13) - Getzville, New York
●Handle all written correspondence within the PETSS area
●Liaison between broker/dealers and statement reviewers
●Review and categorize outside account statements
●Update and maintain data integrity of reviewer distribution list using MS Access, Excel
●Maintain accurate records of statement flow and distribution
Data Entry Specialist, 09/07 to 04/08
Citi Markets & Banking (Temporary through AppleOne) – Getzville, New York
●Processing Government Passports
●Provided transactional processing support for respective product
●Provided creative solutions to reduce errors and to ensure adherence to audit and control policies
●Utilized technical knowledge in order to deliver quality service and achieve operating efficiency
●Participated in activities related to compliance with procedures and control
●Met/exceeded departmental quality and productivity standards for all functions of data entry
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