Customer Service Representative
Resume:
Timeya Williams
Hyattsville, MD *****
*******@*****.***
Customer-focused and proactive customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
Transdev
March 2023 to Present
• Safely transporting passengers in a safe, courteous, and reliable manner throughout the service area.
• Assisting in the boarding of passengers using wheelchairs or other mobility aids and properly securing wheelchairs and scooters.
Customer Service Agent
SIXT
March 2023 to December 2023
• Ask about their experience with Sixt, recording feedback to improve future rental experience
• Make sure customers have all personal belongings from the vehicle
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Advise and review rental charges, providing an accurate receipt to the customer
• Provide information regarding transportation to the airport terminal if applicable
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
custodian
Tucker Road Community Center - Fort Washington, MD May 2019 to March 2023
1. responsible for maintaining the cleanliness of a building and the surrounding grounds. 2. vacuuming floors, sanitizing restroom facilities and collecting trash to ensure the building's occupants have a clean space.
Warehouse Worker
Amazon Warehouse - Lanham, MD
January 2022 to March 2022
1. restocking shelves
2. accepting incoming orders
3. processing and packing orders.
4. counting inventory and ensuring orders are shipped in a timely manner. Security Officer
Master Security LLC - Landover, MD
June 2020 to December 2021
• securing the premises and personnel by staying on patrol
• monitoring surveillance equipment
• performing building inspections
• guarding entry points and verifying visitors.
Vision Screener
Arlington National Cemetery - Arlington, VA
May 2021 to July 2021
• observing and screening passengers for safety and security purposes
• ensuring that they comply with the appropriate baggage, items, and materials onboarding. Delivery Driver
Papa John's - Greenbelt, MD
March 2021 to April 2021
• checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner.
Security Officer/Concierge
Securitas
June 2020 to August 2020
• assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation. Hostess
Chevy's Fresh Mex - Arlington, VA
March 2020 to May 2020
• Helping guests with reservations and guiding them to their table.
• makes sure that their guests feel welcomed, cared for, and valued. Front Desk
hampton inn
August 2019 to October 2019
• (check-in/out, reservations, guest requests)
• communication (serving as the communication hub for the hotel),
• financial transactions (handling payments and managing cash flow). Ride Operator
Six Flags, Inc. - Upper Marlboro, MD
September 2016 to December 2016
• responsible for the safety of people using theme park and fairground rides.
• check that people are safely secured in the ride and watch the ride at all times.
• also make sure the ride is tidy and free from hazards. Education
High school or equivalent
Central High School
August 2014 to May 2018
Skills
• Cleaning
• Receptionist
• Host/Hostess
• Cash Handling
• Custodial Experience
• Busser
• Security
• Restaurant experience
• Food service
• Hotel experience
• Warehouse experience
• Customer service
• Security
• Delivery driver experience
• Hotel experience
• Communication skills
• Computer skills
• Typing
• Driving
• English
Certifications and Licenses
First Aid Certification
NSC CPR Course
Guard Card
Driver's License
Contact this candidate