Program Manager Management

David Akin

Flower Mound, TX 214-***-**** *****.****@*******.***

Program Manager, Project Manager, PMO Manager, Portfolio Manager, and Operations Manager

Highly accomplished and results-driven professional with over 20 years of extensive experience spanning across diverse industries including federal, IT, cybersecurity, aviation, defense & aerospace, healthcare, and restaurant sectors.

●Program Management: Proven success in delivering programs through strategic partnerships dedicated to customer satisfaction, consistently exceeding expectations; fosters strong relationships, resulting in 20-30% cost savings and revenue increases of 15-25%, coupled with improved efficiency, processes, and methodologies for continued success.

●Strategic Planning: Proven ability to devise strategic plans, set deadlines, prioritize tasks, and assign team members to various programs and projects to align with organizational goals.

●Stakeholder Communication: Effective communication skills in delivering routine status reports to C-level leadership, shareholders, stakeholders, and technical teams, ensuring maximum visibility, input, and support.

●Risk Management: Proficient in identifying and mitigating risks, including resource constraints, workload balance, competing priorities, and compliance requirements, to ensure program success and prevent negative financial impacts.

●Vendor Management: Experience in negotiating contracts, maintaining vendor relationships, and overseeing contract negotiations to meet program requirements while ensuring budget generation and maintenance.

●Financial Management: Utilize strong analytical skills to analyze, forecast, and reconcile financial data, program and project budgets, risks, issues, and resource allocation, providing comprehensive financial reports, status updates, and budget outlines for executives, while also managing and generating budgets encompassing OpEx, CapEx, forecasts, actuals, reconciliations, and ROIs.

●Change Management: Demonstrated ability to manage change and facilitate organizational transitions, such as headquarters relocation, Data Center migrations, and system upgrades, ensuring minimal disruptions and maximizing efficiency.

●Leadership and Team Management: Strong leadership skills in supervising teams up to 100, delegating tasks, providing guidance and support, and fostering accountability at all levels, resulting in streamlined processes, increased efficiencies, and improved profit margins.

PROFESSIONAL EXPERIENCE

02/2023 – 03/2024 Trellix, LLC, Plano, TX

Senior Program Manager

●Managed multiple Advanced Research Center (ARC) initiatives to deliver actionable real-time intelligence, staying ahead of the market and advancing customer outcomes and industry standards for multiple federal programs.

●Maintained proactive cross-departmental communication to ensure transparency and collaboration, implemented routine Status Reports for stakeholders to provide maximum visibility and support, and engaged with diverse teams early to identify and mitigate risks, ensuring successful program delivery.

●Identified and resolved resource constraints, workload imbalances, and conflicting priorities by utilizing third-party vendors as needed. Aligned program priorities with fiscal quarter goals, resulting in cost and time savings through efficient resource utilization.

●Proactively ensured program compliance with legal and security standards by involving Legal, Marketing, Sales, and Security Compliance teams early in the program lifecycle. This approach minimized delivery challenges and avoided $7.0M + in potential penalties.

01/2020 – 12/2022 DXC Technology, Plano, TX

PMO Manager / Portfolio Manager / Senior Program Manager

●As the PMO Manager, directed a team of over 100 local and offshore individuals, spearheading the Program Management Office from inception to successful delivery on 30 pivotal projects.

Collaborated with department leaders in Finance, Sales, Program Management Office, and Engineering to define, prioritize, and develop projects.

Developed cohesive plans focused on maximizing profits by redefining processes and leveraging both local and offshore resources, ensuring compliance with Legal and HR requirements in each country.

Analyzed, forecasted, and reconciled financial data, program and project budgets, risks, issues, and resource allocation, providing executives with comprehensive financial reports, status updates, and budget outlines.

Established best practices, templates, policies, tools, and partnerships to increase revenue and efficiency, by actively participating in feasibility studies, contract negotiations, vendor management, and continuous improvement reviews.

●As Portfolio Manager, provided governance and oversight of programs to ensure alignment with contractual agreements and financial budgets, while devising and implementing investment strategies, priorities, generating estimates, reconciliations, and measuring ROIs.

●As a Senior Program Manager, managed multiple global programs and projects across diverse lines of business, overseeing the entire project lifecycle from initiation to deployment, ensuring alignment with strategic objectives, and providing comprehensive reporting on project success criteria, metrics, and deployment management activities.

Inherited a program challenged by initial negative returns. Within 6-7 months, successfully turned it around by realigning and leveraging resources, while ensuring compliance with Legal and HR requirements in each country.

●Communicated effectively with stakeholders to deliver on all key objectives within allotted time constraints, mitigating potential project losses promptly, and fine-tuning Sales processes.

Successfully generated profitable SOWs, maintained realistic Key Performance Indicators (KPIs), and facilitated the extension of client partnership and the acquisition of 7 new contracts.

04/2018 – 11/2019 Essilor of America, Farmers Branch, TX

Senior Project Manager

●Managed large, complex programs for the Americas region during a global merger, increasing profit margins by reducing CapEx and offsetting OpEx costs through improved vetting and capacity planning.

●Relocated and updated Data Center, refreshed End of Life (EOL) components, and completed Cloud migrations as required.

●Managed acquisition and onboarding of over 150 Vision Centers.

●Established a PMO and expanded the IT Department, set standards, and streamlined processes to ensure network integrity and security.

●Created dashboards for real-time updates on all programs, Financials, Vision Center acquisitions, EOL Progress, and Network outages.

●Enhanced existing Change Control Board and process to ensure availability of information to all affected teams.

●Negotiated contracts with both internal and external customers as required to fulfill program requirements, ranging from $350K to $1M.

●Modernized practices in line with industry standards to enhance efficiency, minimize operational gaps, and improve profit margins.

02/2016 – 04/2018 Southwest Airlines, Dallas, TX

Project Manager (Contract through MAKE Corporation)

●Managed three aviation optimization application projects from inception to delivery, collaborating with a third-party Subject Matter Expert (SME) team utilizing historical data and generating algorithms to predict future needs, achieving operating savings of over 28%.

●Led initiatives, including flight maximization to reduce the number of flights for cost-savings without compromising passenger capacity, flight simulation to simulate delays and reroute aircraft as necessary, and flight forecasting to anticipate aircraft location needs based on customer demands.

●Generated alternative flight and operations plans preemptively in anticipation of adverse weather or natural disasters, ensuring minimal disruption to next-day flight schedules.

●Consistently collaborated with the third-party vendor SME team, analyzing historical data, and jointly developing algorithms and theoretical solutions aimed at achieving cost savings.

01/2011 – 06/2014 Hewlett-Packard, Plano, TX

ITO Service Delivery Consultant / Project Manager

●Led end to end Technical Refresh Implementation for the federal $15B DoD Next Generation Enterprise Network (NGEN) and Navy-Marine Corps Intranet (NMCI) contract.

●Planned and coordinated all infrastructure activities to ensure contractual compliance.

●Communicated with customers, vendors, and internal organizations for status updates, asset tracking, and reporting.

●Proactively monitored and managed schedules and budgets (ranging from $300k to $22M), ensuring work completion and budget compliance for over 150 personnel at more than 3000 sites.

EDUCATION & OTHER TRAINING

●Bachelor of Science (BS), Business Management, LeTourneau University, Longview, TX

●US Navy Veteran – Honorable Discharge – Previously held a DoD Top Secret and DoE Q clearances

TOOLS & SKILLS

●ITILv3, Microsoft (Word, Excel, PowerPoint, Outlook, Project, Teams), G-Suite, Smartsheet, ServiceNow, Jira, Confluence, Power BI, Asana, Clarity, SharePoint, Oracle, Veritas, HPPM, PPMC, PRISM, Service Manager, Triole, WEBSTR, Erdas, ArcGIS, SocetSet, RemoteView, FalconView, C2PC, M3, Gemini, Coliseum, IWS, WebTAS, Wizard, Sinex

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