Project Engineer Implementation
Resume:
Madhavi Damaraju
Email:********.*******@*****.***
Phone no: +1-737-***-****
Professional Summary:
●10 years of Experience in SAP Sales and Distribution module and integration of SD with MM and FI.
●Hands on experience in end-to-end Implementation projects and support projects.
●Worked on end to end implementation project for migrating Rebate process to CCM process
●Strong knowledge on OTC processes, SD organization Structure and Configuration and basic debugging skills.
●Working knowledge on third party sales, Intercompany Billing, Rebate Process, Delivery schedule, Credit Management
●Good knowledge on Pricing Procedure, Item category, output determination, IDOCS, LSMW, text determination, Availability Check, MRP, Material determination, Material inclusion/Exclusion, Item, proposal, Variant configuration.
Work Experience:
●Working as Associate consultant in Wipro Technologies from May 2021 to till date.
●Worked as IT analyst in Tata Consultancy Services from May 2012 to July 2015.
●Worked as Package Solution Consultant in IBM India Private Limited from December 2011
to April 2012.
●Worked as an executive for infrastructure support (SAP SD support) in Maersk Global Service Centre from March 2011 to December 2011.
●Worked as Project Engineer in Wipro Technologies from March 2008 to March 2011.
Academics:
●Bachelor of Technology in Electronics & Communications branch from K.L College of Engineering in Andhra Pradesh from 2003-2007 with an aggregate of 80%
●Completed Intermediate in 2003 with 95.6%
●Completed SSC in 2001 with 89%
Certificates & Personal Achievements:
●Performed very well in all the training programs in Wipro Technologies.
●Received ‘Feather in my Cap’ award for significant performance during project transition.
●Received customer service Award in Maersk Global Service.
●Received Delivery Excellence certificate from Client Manager in TCS.
●Received ‘On the Spot’ award in TCS.
Technical Skills:
Programming Languages, Technologies : C
Platforms : Win 98/2000/XP/2003
ERP Packages : SAP ECC 6 (Sales and Distribution)
Project Details:
1.Apple Inc (Austin, USA)
Project Description
Apple Inc designs, manufactures, and markets mobile communication, media devices and a variety of software related services. Apple uses SAP application for App store, iTunes, online store, and other online services. SAP OTC process, revenue recognition and other business processes are implemented for Apple Services Engineering (ASE) in Gift Card domain. CCM process is implemented for Gift Card Volume purchase process
Project Role
Consultant - Responsible for end-to-end implementation projects in gift card domain
Team Size
5
Job Profile
Implemented CCM process for the existing Rebate process in GC Process
Prepare Conceptual Design Document of the project and analyze the Geo scope of all the processes in the system.
Analyze and document any gap in functional process.
Gather the functional requirements from business and validate.
Prepare the SAP development requirements, configuration requirements, interface changes based on the Business requirement Document.
Responsible for SD functional changes during the project phase
Responsible for Unit testing and Integration testing.
Coordinate with other upstream systems in IT/UAT testing.
Provide Go-Live support as per the warranty period
Environment
SAP IS Retail
Duration
October 2023 to till date
2.Apple Inc (Austin, USA)
Project Description
Apple Inc designs, manufactures, and markets mobile communication, media devices and a variety of software related services. Apple uses SAP application for App store, iTunes, online store, and other online services. SAP OTC process, revenue recognition and other business processes are implemented for Apple Services Engineering (ASE) in Gift Card domain
Project Role
Consultant - Responsible for end-to-end implementation projects in gift card domain
Team Size
22
Job Profile
Prepare Conceptual Design Document of the project and analyze the Geo scope of all the processes in the system.
Analyze and document any gap in functional process.
Gather the functional requirements from business and validate.
Prepare the SAP development requirements, configuration requirements, interface changes based on the Business requirement Document.
Responsible for SD functional changes during the project phase
Responsible for Unit testing and Integration testing.
Coordinate with other upstream systems in IT/UAT testing.
Provide Go-Live support as per the warranty period
Environment
SAP IS Retail
Duration
July 2023 to till date
3.Apple Inc (Hyderabad, India)
Project Description
Apple Inc designs, manufactures, and markets mobile communication, media devices and a variety of software related services. Apple uses SAP application for App store, iTunes, online store, and other online services. SAP OTC process, revenue recognition and other business processes are implemented for Apple Services Engineering (ASE) in Gift Card domain
Project Role
Consultant - Responsible for end-to-end implementation projects in gift card domain
Team Size
22
Job Profile
Prepare Conceptual Design Document of the project and analyze the Geo scope of all the processes in the system.
Analyze and document any gap in functional process.
Gather the functional requirements from business and validate.
Prepare the SAP development requirements, configuration requirements, interface changes based on the Business requirement Document.
Responsible for SD functional changes during the project phase
Responsible for Unit testing and Integration testing.
Coordinate with other upstream systems in IT/UAT testing.
Provide Go-Live support as per the warranty period.
Environment
SAP IS Retail
Duration
May 2021 to June 2023
4.The Home Depot - Interconnected Retail (Chennai, India)
Project Description
This project is to provide support for SAP Application to The Home Depot Canada. The Home Depot is a retailer of home improvement and construction products and services. The Home Depot (THD) utilizes SAP IS Retail solutions to enhance its retail operations and support Ecommerce customer order management (online) businesses.
Project Role
Consultant - Responsible for support and Enhancement activities pertaining to the SD module.
Team Size
5
Job Profile
Worked as an offshore lead for ECOM Support project .
Resolved functional issues for both business and end users.
Handled tickets from users and worked on change requests according to the business requirements.
Worked on system and integration testing during Enhancements.
Come up with an exact functional solution, estimate hours, testing, UAT and monitor after changes.
Propose new ideas on support activities and reduce the manual efforts.
Created queries to extract data and monitor the system.
Coordinated with offshore team for daily and weekly status to update onsite and client manager.
Environment
SAP IS Retail
Duration
October 2012 to April 2015
5.The Home Depot - Customer Order Management
Project Description
This project is to provide support for SAP Application to The Home Depot Canada. The Home Depot is a retailer of home improvement and construction products and services. The Project is named as SCORE. This project involves end-to-end implementation of SAP IS-Retail solution along with Forecasting and replenishment module and the SAP Enterprise Portal (EP) module of SAP. The Home Depot (THD) utilizes SAP solutions to enhance its retail operations and support its other business.
Project Role
Consultant - Responsible for support and Enhancement activities pertaining to the SD module.
Team Size
7
Job Profile
Worked as a team member in THD COM support.
Monitored batch jobs related to COM.
Handled tickets using the ticketing portal HP service management tool.
Worked on change requests within timelines by preparing requirement documents and functional specifications.
Worked on system and integration testing during Enhancements.
Worked on bug fixes and updating Business.
Environment
SAP IS Retail
Duration
May 2012 – September 2012
6.A.P. Moller Maersk (Chennai- India)
Project Description
This project is to provide 24/5 support for SAP Application in A.P. Moller Maersk. FACT is the SAP project title for Maersk Global. Maersk is one of the biggest shipping companies in the world. Maersk offers container shipping, logistics, terminal activities under names of Maersk line, DAMCO, Safmarine.
Project Role
Consultant - Responsible for support activities pertaining to SD module.
Team Size
31
Job Profile
Worked as a team member in SD support.
Handled issues pertaining to SD (sales & Distribution) module through ticketing system. In case of Support, responsibilities were included for analyzing the tickets, fixing the issues within SLAs.
FACT system is involved with many interfaces which involves working on IDOCS (both inbound and outbound). Good in understanding field mapping of the idocs and settings of these.
Worked with end users to resolve the issues pertaining from order to Cash and received high valued appreciations.
Worked on Problem Tickets to fix bugs(change) in the system after analyzing the issues and prepared test data after the fix.
Organized daily meetings which will track reports and complex issues.
Environment
SAP R/3 ECC 6
Duration
March 2011 - April 2012
7.British American Tobacco
Project Description
This project is to provide 24/7 support for SAP Applications in BAT. BAT is the World’s second largest international tobacco. BAT procures leaf from farmers and supply around 180 markets across the globe like retailers etc.
Project Role
Consultant - Responsible for support & application development pertaining to SD module.
Team Size
6
Job Profile
Analyzed change requests & arrived with the exact solution to the business.
Handled issues pertaining to SD (sales & Distribution) module through ticketing system. In this case of Support, responsibilities were included for analyzing the tickets, fixing the issues within SLAs.
Worked on very high priority and critical incidents within SLA.
Participated proactively in the playback sessions during the transition period of the project from the incumbent service provider and helped team members in understanding the process. Received a very good rating for the playback sessions delivered to the client.
Organized weekly status meetings with the team members and suggested them the way of analyzing the issues.
Monitored the status of team members tickets and helped them in resolving the case.
Worked on interface related project TD Targeted Distribution which deals with Material determination. This project implementation is based on material determination and change is many reports at SAP side.
Environment
SAP R/3 4.7
Duration
May 2010 – March 2011
8.Johnson Diversey
Project Description
This project is to provide the 24/7 support for SAP Applications in JDI. JDI is a Global company which creates unique solutions for cleaning and hygiene needs. JDI offers cleaning solutions to various industries such as Breweries, Hospitals, Lodging, Food service, Beverages, Retail, etc.
Project Role
Consultant - Responsible for support & application development pertaining to SDCS module.
Team size
5 member SD Team
Job Profile
Worked as a team member in SDCS team and delivered enhancement releases every quarter successfully.
Analyzed change requests & arrived with the exact solution to the business.
Handled issues pertaining to SDCS (sales & Distribution & Customer service) module through ticketing system. In this case of Support, responsibilities were included for analyzing the tickets, fixing the issues within SLAs.
Worked in CCM (Customer complaints management) project on the SAP front by coordinating with the middleware team, ETL and OOD team.
Supported other interface teams for CCM projects extensively whenever SAP information is required.
CCM project is related in sending all the customer and material master data and transactional data from sales to billing process to other interface system Seibel. This is done through an outbound idoc interface.
Proactively worked on the tickets and able to resolve the issues with user
Environment
SAP ECC 5
Duration
October 2008 - April 2011
9.Nestle
Project Description
Nestle is a Swiss multinational food and drink processing corporation.
Project Role
Responsible for SAP application support to SD module.
Team Size
6
Job Profile
Data conversion planning and input to overall cutover planning
Initial data validation (e.g. completeness and logical data relationships)
Data Migration using LSMW through Batch input, IDOC and transactions.
Responsible for creating LSMW load processes.
Troubleshooting of IDOCS
Monitoring of IDOCS
Supporting Technical consultants to resolve the issues.
Reporting status to Onsite on daily/weekly basis
Testing of Data
Error Analysis – Providing suggestion to onsite to resolve errors.
Technical Reconciliation
Environment
SAP R/3 4.7
Duration
June 2008 – September 2008
Personal Details:
Name : Madhavi Damaraju
Date of Birth : 13 September 1985
Place of Birth : Vijayawada, Andhra Pradesh.
Languages Known : English, Hindi, Telugu, Tamil
Sex / Marital Status : Female / Married
Strengths : Logical Reasoning, Adaptability, Quantitative Aptitude,
Self-Motivated
Contact this candidate