Customer Service Guest

Armando Ugalde

760-***-**** **********@*****.***

PROFESSIONAL SUMMARY

An industrious leader with 15+ years’ experience as a food, beverage and management. Adept at identifying potential service issues, and resolving guest issues in a professional, courteous manner. Experienced in restaurants, bars and banquets, strategic planning, and operational achievement of financial and guest service objectives.

SKILLS

Business Operations

Team Leadership

Customer Service

Operational Procedures

Procurement

Competitive Intelligence

Regulation Compliance

Time Management

Revenue Management

Food & Beverage

Public Relations

Bilingual

PROFESSIONAL EXPERIENCE:

Executive Banquet Manager Tommy Bahama Miramonte Resort & Spa 2023-Present As an Executive Banquet Manager my duties include overseeing all aspects of the club’s food and beverage operations, including the main dining room bar/lounge, banquets and special events. I am responsible for ensuring that daily activities run smoothly, maintaining a high level of quality and service. Communicating with other team members including chefs, servers, bartenders, and all support staff, as well as leading by example and providing guidance to my staff and team members. I also manage the F&B budget effectively, controlling cost while maintaining good high quality offering. Creating a positive and cohesive work environment to achieve shared goals all around. Food & Beverage Director Borrego Springs Resort & Spa 2020 - 2023 As the food and beverage director my key responsibilities include: overseeing all aspects of the organization's food and beverage planning for the front and back of the house. My duty is to provide strategic leadership, guidance, and direction on food and beverage concepts, initiatives and operational decisions which directly result in year over year improvements. I am responsible for the management, training, employee engagement, and overall direction of the department staff. All budgets reports, inventory, menu planning and so forth. I work closely with the General Manager and Human Resource to ensure we are hitting all our quota & goals for the year. Food & Beverage Manager Lakeside Golf Club 2018-2020 Key responsibilities included but are not limited to, ensure excellent member service standards are implemented. Overseeing, club, staff, and restaurant ran properly without any complaints. implementing quality standards for the main dining room and all other food and beverage outlets as directed. Managing staff, and ensuring high quality services. Responsibilities also include, inventory, organizing and conducting pre shift meetings. Assist in creating revenue and reports, monitoring F&B budgets and tailoring operations accordingly.

Food & Beverage Manager Seven Oaks Country Club, Bakersfield, CA 2014- 2018 Key responsibilities included but are not limited to, making sure the restaurant runs properly without any complaints. Train new employee members who have joined the staff. I am also responsible for timely evaluation performance on staff, Control payroll, food quality as well as staying on top of services provided to our members. Communicate with staff on upcoming events and promotions as well as assisting in the end of the month inventories and sales.

Restaurant Manager Indian Wells Country Club, Indian Wells, CA 2002-2013 Key responsibilities included but were not limited to, making sure the restaurant ran properly without any complaints. Train new employee members who have joined the staff. I was also responsible for timely evaluation performance of staff, Control payroll, food quality as well as staying on top of services provided to clients. Communicate with staff on upcoming events and promotions as well as assisting in the end of the month inventories and sales.

Food & Beverage Supervisor Miramonte Resort & Spa, Indian Wells, CA 2007-2008 Key responsibilities included but were not limited to, making sure the restaurant ran properly without any complaints. Train new employee members who have joined the staff. I was also responsible for timely evaluation performance of staff, Control payroll, food quality as well as staying on top of services provided to clients. Communicate with staff on upcoming events and promotions as well as assisting in the end of the month inventories and sales.

Bartender Babes Bar-B-Q & Brew House, Rancho Mirage, CA 2005-2006 Responsibility as a bartender included making all the drinks for both servers and bar guest. Maintain my bar clientele happy with the quality of service provided to them. Preparing the bar before the shift starts and breaking it down when shift ends. Staying on top of glasses as well as ice and all other bar materials through the shift.

Bar Manager Del Rios Mexican Restaurant Palm Desert, CA 2002-2007 Responsibility as a bar manager included handling the estimated food consumption, scheduling orders with both food and alcohol suppliers. Monitoring actions of staff and customers to ensure that health and safety standards including liquor regulations are obeyed as well as budgets and employee records, prepare payroll, monitor bookkeeping records, Liquor inventory and constant communication with higher management. Food & Beverage Supervisor La Quinta Resort, La Quinta, CA 1988-2002 Key responsibilities included but were not limited to, making sure the restaurant ran properly without any complaints. Train new employee members who have joined the staff. I was also responsible for timely evaluation performance of staff, Control payroll, food quality as well as staying on top of services provided to clients. Communicate with staff on upcoming events and promotions as well as assisting in the end of the month inventories and sales.

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