Data Entry Customer Service
Resume:
Hello
I’m Arlysa Ferguson
Charlotte, NC
***************@*****.***
Skills
Customer Service, Public Relations,Problem Solving,Retention Skills,Team Leader,Coaching Skills, Technology Expertise,Strong Time Management, Computer Literacy,Organizational Skills,Data Entry skills,Ability to be resourceful and proactive when issues arise Experience
January 2023-Present
Hair Original Salon & Studios -Front Desk Receptionist
● Answering screening and forwarding incoming phone calls
● Receiving and sorting daily mail
● Provide basic and accurate information in-person and via phone/email
● Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
● Update calendars and schedule meetings
● Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
July 2022-December 2022
RoundPoint Mortgage-Customer Service
● Researches customer complaints or concerns and corrects or adjusts records, as needed.
● Enters conversation into Servicing comments on computer.
● Assists in maintaining customer insurance information for Property, Liability, Flood, PMI, etc.
● Responds to customer correspondence, types letters, prepares forms, and other documents.
● Assists in monitoring non escrow accounts for payment of taxes and insurance by mortgagor
● Examines documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien.
● Coordinates and processes payoff requests for various title companies
● Document Review
June 2021- May 2022
Health IQ- Medicare Sales Representative
2
● Process enrollment applications on a daily basis.
● Completes eligibility screening and routes approximately for timely submission to local departments of social services.
● Ensure quality assurance and integrity forms are complete an accurate prior to transmitting the application for data entry.
● Verify prospective member eligibility and enrollment history through systems to include e paces and member information.
● Met daily sales quotas and metrics.
● Bookkeeping for Policies
September 2018- April 2021
GoHealth- Benefits Advisor
● Benefits specialists oversee company benefit systems and can be responsible for creating benefits packages that attract potential employees.
● Coordinating retirement, pension, profit-sharing and stock ownership plans.
● Bookkeeping for Policies
January 2016- May 2018
Wells Fargo- Online Customer Service Rep
● Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner.
● Filed claims for specific customer needs, provided information regarding customers finances.
● Filed disputes concerning fraudulent situation for each customer.
● Strong proficiency in Excel and other Microsoft Program skills.
● Open and maintain customer accounts and information. Education
August 2004-May 2005
Evelyn Mack Academy
● High School Diploma
September 2007-August 2009
University Of Phoenix
● College Courses
● Public Speaking
● Software Applications
August 2022 - February 2023
3
Central Piedmont College
Awards
Public Relations Award
Outstanding Customer Service
Top 25% Sales. Quota
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