Customer Service Store Manager

LARRY SHOEMAKER

*** ***** *****, ***** ******, IL · 630-***-****

**************@*******.***

A high-impact Operations, Marketing, and Merchandising Manager with a strong history of achievements in highly competitive corporate and franchise environments. Proven ability to analyze and solve complex problems, identifying root causes and leading successful solutions from concept to completion. A successful P&L manager- especially skilled at making positive changes in sales volume, teamwork, efficiency, customer service and profitability. An excellent trainer and developer of individual talents- building organizations that people want to join and achieving results beyond requirements and expectations.

Over-Achieving Sales Revenue Targets

Improving Business Processes & Procedures

Hiring, Training, Motivating, & Team Building

Maximizing Customer Satisfaction & Retention

Cutting Costs & Boosting Profits

PROFESSIONAL BACKGROUND

2014- 2015 & 2016 – 2018

GROCERY/DAIRY/FROZEN/LIQUOR MANAGER, caputo’s

Assisted in merchandising and layout of Carol Stream store in grocery and liquor departments in 2014.

Only manager in the company to be in charge of the grocery, liquor, and bulk department at the same time in 2015.

Increased sales in all departments to finish first in the company in 2015.

Currently assisting setup of grocery, dairy & frozen at Addison location.

2015– 2016

ASSISTANT STORE MANAGER, 99 cent store

Took responsibility to train Dairy Manager on proper product rotation and organization to reduce shrink.

Learned proprietary ordering, P&L, Scheduling, and Inventory Systems.

2012 – 2013

TEAM ASSOCIATE/TEAM MATE, kohl’s

Fine detail to product and display. Customer service. Specialty to detail and providing support to customer needs.

Helped Co-workers to fine tune their own skills.

Offered suggestions to help revamp the operations of shoes and men’s departments. Was given the tools to help guide Co-Workers to fine tune their own skills.

Customer service skills. Able to demonstrate the patience and character to help those customers that needed extra help by demonstrating my leadership skills

2007-2011

STORE MANAGER, dollar tree

Assumed responsibility for a high volume but failing store. Re-trained employees and re-merchandised the store, which led to a 26% increase over a one-year period as well as increasing man hours on a weekly basis. Lowered shrink from 5% to a 2% in one year, by teaching awareness of surroundings and personal accountability.

Evaluated areas of opportunity to maximize customer satisfaction and retention by changing the culture of the store. This was done by being a leader of the entire team and being aggressive in merchandising and vendor relations. Increased vendor revenue by average of 62%, and in case 110% over the previous year.

Led entire district by hitting maximum bonus potential on sales and margin. Was able to max out on 85% of the year. The previous year the store had maxed out on only 45% of bonus opportunity.

Analyzed cost cutting procedures by training assistants on budget control, ordering dollars to sales and ordering supplies on a needed basis. Based on the plan that I designed, I was put in charge of helping other stores in the district to control costs.

Promoted five people to assistant manager or store manager positions. Re-trained individuals on all aspects of the business, including P&L managing budget, inventory control, proper scheduling, reducing shrink and other losses, and the importance of checking all weekly and monthly billing.

2004-2007

OWNER & GENERAL MANAGER, the original pest and termite company

Boosted company revenue by signing up major accounts such as the Chicago Tribune and Chicago Historical Society building. This generated an additional $22,000 over a one-year period.

Cut costs 20% by taking over all daily billing and all of ordering of chemicals needed by employees.

Analyzed areas of weakness, such as poor training, which led to excessive rework and unnecessary expense. Organized team training and the evaluation of Technicians work on a daily basis.

1992-2004

ASSISTANT STORE MANAGER, Dominick’s

Increased sales to an average of almost $1 Million per week. Lowered store inventory by 20% in a six-month period by holding department managers responsible for monthly goals.

Showed overall increase of employee productivity by weekly meeting with department managers. Removed any managers or assistants that did not want to go the extra mile for their departments.

EDUCATION

1993-1994

GENERAL COURSEWORK, hARPER COLLEGE

Journalism and Mass Communications

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