Customer service, data entry, and sales
Resume:
Serena Forrester
Miami, FL *****
********@*****.***
Dedicated office administrator, skilled in customer care, administration, and data entry. Strong ability to communicate with customers and staff, loyal, detail oriented, and committed to provide quality care to every customer.
Authorized to work in the US for any employer
Work Experience
Sr. Customer Service Specialist
FOH, INC.-Miami, FL
June 2022 to Present
I currently handle the key accounts. My job duties include the following:
• B2B sales
• Answering 150+ emails a day
• Answering phones
• Data entry (entering 80+ orders into the system based on the purchase orders)
• Answering any questions regarding stock or tracking of orders
• Communicating with the shipping and warehouse to ensure orders are delivered
• Keeping my error ratio under 1%
Customer Service Representative
Millenium Promotions-United States
June 2021 to July 2022
A company that handles multiple pharmacy's needs. I personally worked with 8 different pharmacies at a time my duties were as follows:
• Calling patients to verify personal information
• Answering any question patients had about prescriptions and their shipments
• Calling doctor's offices to get approval for patients prescriptions
• Handling faxes
• Selling patients the list of available prescriptions
• Data entry or personal information
• Taking payments
Administration
Clean Earth-Medley, FL
January 2021 to August 2021
A hazardous waste management company required detail oriented data entry and check out’s in a timely manner
RESPONSIBILITIES
• General Administration
• Answering phones
• scheduling appointments
• Closing and securing office
• Supply counts
• Data Entry
• Excel spreadsheets
• Salesforce
• Typing 80 WPM
Customer Service Representative
Apple care support-Phoenix, AZ
January 2019 to December 2020
A busy call center, where I received calls and chats to help customers with any issues they were having with their devices.
Medical Assistant
MBI Industrial Medicine-Phoenix, AZ
April 2017 to December 2019
A fast paced Worker’s Compensation Urgent Care that saw approximately 120+ patients a day. Provided care for patients who have on-the-job injuries from initial treatment to long term physical therapy. I also conducted pre-employment physicals and drug screening. Education
Certification in Computer Science
BYU - Remote
2024 to Present
High School Diploma
Gary School - San Marcos, TX
January 2013 to January 2015
Skills
• Windows
• Microsoft Excel
• Microsoft Powerpoint
• Salesforce
• SAP (2 years)
• Communication skills
• Organizational skills
• Negotiation
• Time management
• Outside sales
• Order Entry
• Account Management
• Project Management
• Inside sales
• Relationship management
• Sales support
• Microsoft Word
• Analysis skills
• Marketing
• Leadership
• Management
Languages
• English - Expert
Assessments
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Outside sales — Proficient
September 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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