Customer Service High School

Usher Responsibilities:

Welcoming guests in a polite and friendly manner.

Checking and scanning tickets and directing guests to their seats.

Distributing programs, brochures, and other materials.

Informing guests about the location of the restrooms, refreshments, and exits.

Tending to guests' comfort and assisting them with any questions or problems.

Assisting patrons with disabilities or other impairments, as needed.

Monitoring the guests' activity to ensure the safety of the event.

Enforcing event rules and relevant health and safety regulations.

Ensuring that the lobby and facilities are neat and organized.

Following all emergency protocols and guiding audience members to the exits in an orderly manner.

Usher Requirements:

High school diploma or GED.

1 year experience as an usher or similar preferred.

Consistent professional and neat presentation and friendly demeanor.

The ability to provide excellent customer service.

Excellent interpersonal and communication skills.

Highly organized and attentive to detail.

The ability to manage crowds and remain calm in stressful situations.

The ability to stand for extended periods.

Willingness to work on weekends and public holidays.

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