Customer Service Representative

Dorothy M. Grant

Customer Service Representative

(302) 310 - 1973

************@*****.***

Wilmington, De

Objective

Dedicated and customer focused Customer Service Representative with 20 years of experiencce in providing exceptional support to clients. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Seeking to contribute my skills and expertise to deliver top-notch service and enhance customer relations.

Education

Northampton County High School/1966 Graduated

Kane Business Institute/Cherryhill NJ

Burlington County College/Associates Degree

Key Skills

Communication, Conflict Resolution, Problem-solving, Time management, Team Collaboration, Multi-tasking, Microsoft Office Suite

Experience

Proficient in handling customer inquiries, resolving complaints, and providing product/service information

Excellent communication skills, both written and verbal, with friendly and empathetic with a friendly demeanor. Proven ability to work efficiently under high-pressune situations and meet deadlines.

May 1999

Aig Auto Insurance

June 2003

Humana Insurance

Communication

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership

Successfully was a team leader after only six months, handling the calls from irrate customers and maintaing a steady median with customer and the company. Participated in ongoing training and development programs to stay updated with knowledge and customer service best practices.

References

Available upon request.

Contact this candidate