Customer Service High School

ELIAN GARCIA ORDONEZ

**** ****** ****** **** +*(*79 )324-05430

COLLEGE STATION, 77840 *****.******-*@*******.***

OBJECTIVE

Seeking a challenging position within Costumers service and/or Building maintenance, providing top performance and dedication, highly motivated individual, committed to excellence and constant self - development.

EDUCATION

Texas A&M Engineering Extension Service (TEEX), College Station, Texas. June 2024

Fire Recruit Academy

Talentos from Manta High School, Manta, Ecuador.

March 2023

EXPERIENCE

BODELIS Supermarket and groceries, Manta, Ecuador. March 2023 – March 2024

Costumer service / Cashier.

• Assist customers in the in-store check-out process.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits following up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies. INGCIPROCOSNT, Manta, Ecuador.

January 2021 – February 2023

Maintenance Assistant.

• Inspect, fix and maintain equipment and machinery.

• Complete scheduled maintenance tasks.

• Conduct preventative maintenance and identify when items need upgrading or replacing.

• Provide information and advice on maintenance issues to clients and customers.

• Deliver excellent customer service.

• Ensure rooms are maintained and fully equipped.

VOLUNTEER

MANTA CITY FIRE DEPARTMENT, Manta, Ecuador.

May 2022 – March 2023

Volunteer Firefighter

• Respond to fire alarms and extinguishes fire.

• Respond to and renders assistance in emergency cases.

• Clean and inspect equipment and apparatus after returning from a fire.

• Make minor repairs to equipment and apparatus, performs routine preventative maintenance tasks, and keeps records of such action.

• Keep fire station, equipment and grounds in a clean and orderly condition.

• Participate in training activities and instruction sessions.

• Perform various public information or education tasks.

• Perform all work duties and activities in accordance with City and Department policies and procedures.

SKILLS

• Machinery and tools handling skills.

• Computer skills.

• Bilingual (Spanish – English).

• Time management

• Communication.

• Adaptability.

• Problem-solving.

• Teamwork.

• Work ethic.

• Conflict resolution.

• Critical thinking.

• Organization.

• Openness.

CONTACTS.

• Elisa Ordonez

BODELIS Supermarket and Groceries.

*********@*******.***

• Boris Garcia

INCIPROCONST.

***********@*****.***

Contact this candidate