Real Estate Agent
Resume:
Keyannah Burwell-Reed
Newark, NJ *****
***************@*****.***
Willing to relocate to: Newark, NJ - Orange, CA - Jersey City, NJ Authorized to work in the US for any employer
Work Experience
Licensed Real Estate Agent
Century 21 Crest Real Estate-Pompton Plains, NJ
February 2023 to Present
• Maintain a good relationship with lenders, appraisers, home inspectors, and escrow companies
• Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements, and leases
• Compile lists of real estate properties with details regarding their location, square footage, and features
• Promote the sale of properties through open houses, engagement in multiple listing services, and advertisements
• Establish a network of mortgage lenders, contractors, and legal attorneys to whom you can refer clients
• Inspect the condition of premises and organize for necessary maintenance or inform property owners of maintenance needs
• Evaluate clients’ financial abilities and research properties within their buying power Site Supervisor
YMCA-Newark, NJ
May 2022 to Present
• maintained complete and thorough attendance of all students and staff each day. Check the school absentee list, Submit attendance rosters, schedule changes, licensing paperwork, payroll
• overseeing all aspects of the day-to-day operations of the School Age children from 1st- 8th grade
• Provided assistance to Specialists and Counselors to create a safe, caring and enriching environment for all children at all times.
• Maintained responsibility of ensuring the YMCA policies and Licensing standards are met regarding day-to-day operations including maintaining up-to-date records, ensuring supervision policies are implemented, guiding the behavior of children, planning and delivering the weekly curriculum, and supervising staff.
Concierge
Planned Companies (Modera Lofts)-Jersey City, NJ
April 2020 to Present
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.
• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Handle inquiries from residents in a professional manner.
• Help with the organization of on-site events.
• Greet guest and residents when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Maintain control of all keys. This includes logging the keys in and out.
• Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Strong reporting skills.
Assistant Director/ Teacher
Torchlight Educational Academy-Orange, NJ
2009 to Present
• Aided Director with helping students and families
• Provided direct social work services such as assessments and resources for extra child development help.
• Ensured the implementation of organization and program and department policies and procedures.
• Planned and conducted quarterly in-service trainings for volunteers.
• Maintained an appropriate professional demeanor towards coworkers, visitors, program participants parents and most importantly students
• Maintained a small staff of 6-10 employees as Summer Camp Director
• Ensured the safety and health of children while on scheduled in/outdoor activities as Summer Camp Director
Customer Service Representative (CSR)
Conduent (EZ Pass)-Newark, NJ
September 2021 to February 2023
Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures. •
Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Performs customer needs analysis and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• All other duties as assigned
Assistant Store Manager
Dollar Tree-Newark, NJ
April 2020 to August 2021
Cashiering
Complete training of employees
Stock
Managed store products
Handle complaints
Conflict management
Education
Bachelors in Real Estate
The Real Estate School - Cherry Hill, NJ
February 2022 to May 2022
Bachelor's degree in Early Childhood Education
Bryant & Stratton College-Online - Buffalo, NY
September 2019 to May 2020
Early Childhood Education Diploma in Early Childhood Education Bryant & Stratton College-Online - Buffalo, NY
May 2017 to May 2018
High school diploma in Basic Curriculum
Westside High School - Newark, NJ
September 2002 to June 2004
Skills
• Director/Counselor in a youth summer camp. (10+ years)
• Instructor in a training program for the development of job skills (10+ years)
• Knows how to operate the AED and perform basic CPR (10+ years)
• Able to demonstrate the ability to be responsible for and to lead and train staff (10+ years)
• Completes required forms and documents in accordance with company policy and state and/or federal regulations (10+ years)
• Helps resolve concerns of Students and/or family (10+ years)
• Administrative Assistance (10+ years)
• Writing Skills (10+ years)
• Microsoft Word
• Data Entry 1. Demonstrated sound work ethics 2. Self-motivation, initiative with a high level of energy 3. Able to inspire, comfort, build self-esteem 4. Excellent communication skill (children and parent oriented) 5. Ability to listen to children and parents 6. Knowledge of developmental theory and corresponding practice of education 7. stress and time management ability (10+ years)
• Childcare (10+ years)
• CPR (10+ years)
• Training (10+ years)
• Organizational Skills (10+ years)
• Teaching (10+ years)
• Microsoft Excel (10+ years)
• Retail Sales (7 years)
• Filing (10+ years)
• Administrative Experience (10+ years)
• Management (8 years)
• Microsoft Office (10+ years)
• Accounting (2 years)
• Front Desk (8 years)
• Data Entry (5 years)
• Payroll (7 years)
• Classroom Management (10+ years)
• Early Childhood Education (10+ years)
• Curriculum Development (10+ years)
• Toddler Care (10+ years)
• Tutoring (10+ years)
• Experience with Children (10+ years)
• Program Development (10+ years)
• Behavior Management
• Autism Experience (6 years)
• Special Education (10+ years)
• Case Management
• Social Work (6 years)
• Conflict Management (10+ years)
• Presentation Skills
• Research
• English
• Individual / Group Counseling
• Hotel Experience
• Child & Family Counseling
• Child Protective Services
• Guest services
• Computer skills
• Supervising experience
• Customer service
• Microsoft Powerpoint
• Leadership
• Office Management
• Human Resources
• Serving
• Databases
• Technical support
• Windows
• Accounts receivable
• Group Therapy
• Program Management
• Customer service
• Front desk
• Driving
• Technical support
• Guest services
• Training & development
• Supervising experience
• Accounts receivable
• Windows
• Office management
• Conflict management
• Property management
• Hotel experience
• Child protective services
• Mac OS
• Payroll
• Google Suite
• Leadership
• Yardi
• Proofreading
• Human resources
• Program management
• Childcare
• Tutoring
• Mentoring
• Special education
• Presentation skills
• Marketing
• Early childhood education
• Child & family counseling
• Teaching
• Retail sales
• Databases
• Sales
• Analysis skills
• Research
• Accounting
• NetSuite
• Customer service
• Property management
• Sales
Certifications and Licenses
Food Handler Certification
First Aid Certification
May 2021 to May 2024
CPA
Certified Notary Public
Real Estate License
Assessments
Filing & organization — Proficient
July 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
General manager (hospitality) — Completed
July 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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