Customer Service Social Media

PHOEBE AMOAH

Tel: 347-***-**** Email- ***************@*****.***

PROFESSION SUMMARY

Dedicated and results-driven Customer Service Professional with 7years of experience seeking to leverage proven skills in enhancing customer satisfaction and driving business success.

SKILLS

Power point Presentation

Strong communication skills

Typing and computer skills

Product knowledge

Strong documentation skills

Ability to handle a fast-paced and changing work environment.

Multitasking and time management skills

Microsoft Office

WORK HISTORY

-Warehouse Associate

Job role

Amazon Union City, Georgia

January 2023 -May 2024

Receiving and Storing Goods: Receive incoming shipments, unload them, and verify the contents against invoices or packing slips. They then store items in designated locations within the warehouse using forklifts, pallet jacks, or other equipment.

Shipping and Receiving: Prepare items for shipment by packaging them appropriately, labelling packages with shipping information, and arranging for transportation carriers to pick up shipments. They may also assist in loading outgoing shipments onto trucks.

Inventory Control: Maintaining accurate inventory records. This includes conducting regular counts of stock, updating inventory systems, and investigating discrepancies between physical counts and records.

Quality Control: Associates inspect goods for defects or damage upon receipt and before shipment. They ensure that all outgoing orders are accurate and meet quality standards.

(DHL) Union City, Georgia

Customer service representative

July 2022- April 2023

Responding to Inquiries: Answering customer questions via phone, email, chat, or social media.

Providing Information: Offering detailed information about products, services, policies, and procedures.

Troubleshooting: Assisting customers with technical issues, providing step-by-step guidance, and escalating complex problems to higher-level support if necessary.

Establishing and maintaining positive relationships with customers to encourage repeat business.

Upselling and Cross-Selling: Identifying opportunities to suggest additional products or services that meet the customer’s needs.

Prime Outsource and Facility Management

Administration Assistance

Accra, Ghana

February 2013- August 2016

Front Desk Management: Greeting and assisting visitors, managing incoming calls, and directing inquiries to the appropriate person.

Customer Service: Providing information and support to customers and clients, addressing their queries and concerns.

Organizing Office Operations: Coordinating office activities and operations to ensure efficiency and compliance with company policies.

Correspondence: Drafting, proofreading, and sending out official correspondence such as emails, letters, and memos.

Scheduling and Coordination: Managing schedules, appointments, and meetings for executives and staff.

Education

2003-2007 St. Louis Snr High School. Ghana

Customer Service Management

2007-2009 Accra Institute Management School

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