Customer Service Support Specialist

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

TYLAR MIXON 614-***-****

**********@*****.***

Reynoldsburg, OHIO 43068

Hard worker with excellent customer service skills and advanced conflict resolution prowess. Quality-driven and reliable with relationship-building strengths in customer- centric roles. Maintains detailed and accurate records and complies with established policies and scripts. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Problem Solving Adaptability Attention to Detail

Reliable Cooperative Disciplined

Great communication Cultivating Relationships Task prioritization Call Center Support Specialist

Empower Retirement, Greenwood Village, Co (remote), Sep 2021 - Current Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

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Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

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Determined customers' needs by carefully reviewing current expenses and income, tax status, and both short- and long-term financial objectives.

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• Reviewed and appealed hardships

Monitored wide-ranging financial data and statements with a detail-oriented and knowledgeable approach.

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Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.

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Manager

Cantina, Gahanna, Ohio, Jul 2021 - Oct 2023

• Enforced safety procedures and monitored compliance.

• Monitored employee work to assess performance and identify knowledge gaps.

• Supervised and guided employees to reach company objectives. Covered daily business requirements with well-organized schedules and properly delegated assignments.

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• Planned and executed strategies to increase business and drive profit growth.

• Cross-trained staff in secondary roles to expand operational diversity. Organized training for new team members and routine retraining for established employees.

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Bachelor in Science and Health: Health

Cleveland State University, Cleveland, Ohio, May 2021

• NCAA Division I Student-Athlete, Track & Field

ADDITIONAL

INFORMATION

• Honor Roll student all 4 years

• Scholarship in Track and Field and academics

• Athlete of the week 3 times for GPA

Internship:

Cleveland Clinic, Cleveland, Ohio, Sep 2020 - Jun 2021

• Organized and maintained patient files

• Understand various components of health care administration

• Proficient in medical terminology

• Assist/prep/maintain patient care units

• Retrieved and charted patient vitals

• Performed clerical functions as needed in the health care profession Offered professional first impression to visitors and callers and gave knowledgeable assistance.

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