Project Management Change

Sylvia D. Flores, PMP 214-***-**** LinkedIn Profile **********@*****.***

Senior–Level Program, Project, & Portfolio Manager

A proven program / project / portfolio manager who specializes in technical and software upgrades offering a track record of achievement in defining and implementing policies and procedures, technology, and systems that increase efficiency and lower costs. Leverages expertise in Agile/Scrum, Waterfall, and ITIL methodologies and standards to drive business analysis, process, and model design, and change management for compliance to Project Management Office policies/SOPs. Excels in optimizing program/project implementations, ensuring multimillion-dollar assignments are delivered on-time/on-budget while leading highly diverse internal, contract, and vendor teams in on/offshore environments.

Cost Strengths: program/Project Management – Change Management – Systems Analysis – Risk Management

Resource Management – Budget Management – Relationship Development – Customer Service – Release Management

ITIL-Process Improvement – Strategic Planning – Policy Development – Proposal Preparation – Team Leadership

Select Career Highlights

Provided strong leadership for the digital transformation effort to replace the applicant tracking system with Bullhorn ATS, as well as partnering with senior leadership to develop the Program Management Office SOPs across the portfolio.

Coordinated with all levels of management and business partners at the Boy Scouts of America as the Scrum Master for the definition, development, and implementation of the online donation website, as well as the Alumni Portal, while supporting ongoing efforts for overall fundraising.

Partnered with all levels of management at UT Southwestern to effectively deliver change management throughout the PeopleSoft 9.2 reimplementation project.

Streamlined best practices for Bank of America during the restructuring of the end-to-end project management methodology utilizing an ITIL strategy.

Partnered with executive management at Nomura Research Institute to identify, modify, and implement processes and procedures to comply with Sarbanes Oxley (SOX) standards for the Project Management Office.

Provided oversight for the successful replacement of Michael’s end-of-life legacy Sales Audit system with Retail Sales Audit from Oracle v12.0 while managing a $1.6M budget; achieved a 27% reduction in manual processes while providing better support and supporting future upgrade/replacement systems such as Point of Sale and RETEK.

Administered a $2.3M budget for RadioShack’s PeopleSoft HRMS, Payroll, and Benefits System upgrade from v8.0 to 8.9, achieving a 42% reduction in custom modifications; project was delivered on time and on budget.

Sylvia D. Flores 214-***-**** / **********@*****.***

Professional Overview

Employbridge 2021 - 2024

Sr. Program Portfolio Manager

Provided strong leadership for the digital transformation effort, assisting with the establishment of the Program Management Office, as well as leading the effort for the full implementation and integration of the Bullhorn ATS for the eventual decommission of the current ATS.

Managed the implementation and integration of the Bullhorn ATS to improve colleague productivity and order fulfillment, coordinating with teams across the entire portfolio to ensure alignment with the plan, while managing resources, scope, budget, and timelines. Created and nurtured effective communication across the full spectrum of stakeholders from vendors, business partners, engineering, product, and all levels of senior leadership.

Coordinated efforts across Employbridge Technology Services, the business and senior leadership to establish roadmaps for the digital transformation program, with a focus on the change management requirements and implementation plans.

Partnered with senior leadership to establish the Program Management Office SOPs, while continually optimizing expectations, standards, templates, and processes for the organization.

Boy Scouts of America 2018 - 2021

Sr. Project Manager

Partnered with all levels of management, business partners and third-party vendors to develop and implement the online donations websites, as well as all necessary integrations.

Coordinated with business partners, third party vendors and cross-functional teams, as the program manager and scrum master, to implement the online donations website while focusing on continual improvement efforts.

Led and managed the third party hosted fundraising Constituent Relationship Management (CRM) application to track fundraising and fundraising constituents, while utilizing the database to identify prospects.

Partnered with the business, and BSA volunteer committee as the project manager and scrum master for the ongoing development and implementation of the Boy Scouts of America Alumni Portal.

Managed the PeopleSoft Datacenter move from the AT&T facility to the IBM Facility, coordinating all necessary internal functional and integration testing, supporting the 260 council processes, and all third-party integrations.

Facilitated support for all 260 Councils across the United States, as well as our APO overseas councils, in their overall fundraising efforts.

UT Southwestern 2017 - 2018

Sr. Project Manager

Partnered with executive management and business partners as the change manager for the reimplementation of PeopleSoft version 9.2, with minimal customizations.

Worked with executive management to define the strategy for the data conversion effort for the reimplementation program.

Managed the Conversion, Security, Workflow, and Interface effort for the reimplementation program.

Coordinated with the consulting partner to communicate regular status to all levels of management.

Identified and managed change control and change management throughout all workstreams of the program.

Sylvia D. Flores 214-***-**** / **********@*****.***

bank of America 2017

Program Manager (Consultant)

Partnered with Executive Management to identify and implement best practices for the Bank of America integration and utilization of ITIL within the Project Management Office.

Coordinated the publication of the Project Management Workbook for the Bank of America Project Management Organization, managing and providing guidance through the change to the new methodology.

Partnered with executive management to identify the needed modifications to existing job titles to coincide with the new organizational structure.

Facilitated the navigation of the various international departments through the change management processes under the new organizational structure.

Nomura Research Institute (NRI) 2016-2017

Program Portfolio Manager

Created and maintained standard project management processes and templates to create repeatable processes and support best practices for the Program Management Office Framework.

Worked directly with NRI executive team, other project leads, department heads, and ongoing operations for the successful implementation and governance of PMO best practices/processes to support inflight and future projects.

Teamed with executive management and sales team to develop a project team and processes to spearhead the implementation of a new client venture as a pilot testing ground and support ongoing/new product development.

Boy Scouts of America 2014-2016

Project Manager (Consultant)

Managed Dashboard projects as well as the Oracle Taleo Learn Implementation and the Oracle Sales Cloud and Service Cloud project; partnered with and led business, vendors, consultants, internal, and on/offshore teams.

Partnered with Member Care, Customer Service, and Supply Support business units and third-party integrators to manage scope, requirements definition, system configurations, and integrations for the Oracle Sales Cloud and Oracle Service Cloud solutions to support the Boy Scout of America Contact Center Solution.

Teamed with Scouting University and Oracle Consulting Services to manage proof of concept, scope, requirements definition, system design and integrations, and implementation of the Oracle Taleo Learn solution.

Coordinated with all levels of management to identify new integration points and establish timelines and priorities.

Exeter Finance 2013

Project Manager (Consultant)

Responsible for managing strategic projects with vendors, consultants, internal and on-site/offshore teams.

Managed Scope and Requirements definitions for the migration of the CSC Shaw v5.1 hosted system to Shaw Systems Associates v5.2 hosted platform, overseeing a $613K budget that led to $1.8M in savings through 2015.

Partnered with executive management to establish timelines and distinctive tracks for the implementation of additional customer payment options and business processes.

Led implementation of a cash and pin-based debit card payment solution for customers.

Directed the process of changing Exeter’s Finance banking institution partnership.

Drove the launch of a third-party payment solution for debit card payments, resulting in $100K savings per month.

Sylvia D. Flores 214-***-**** / **********@*****.***

Michaels Stores, Inc. 2011-2013

Program Manager/Business Relationship Lead

Led major IT strategic initiatives and project teams comprised of vendors, consultants, internal, and on/offshore teams.

Provided oversight for the implementation of the Oracle Retail Sales Audit v12.0 while managing a $1.6M budget, providing a stronger foundation for Point of Sale and RETEK moving forward.

Partnered with Michaels IT PMO to implement policies, procedures, and templates to help support and strengthen the department by creating repeatable processes.

Led the successful upgrade of the Vertex Tax application from v5.0 to v6.3, overseeing a $670K budget, that reduced customized modifications 56% while establishing effective procedures to push sales tax to the Point of Sale.

Served as primary contact between the Oracle Financials Technical team and the business, maintaining strong business relationships, while conducting daily dialog regarding all production issues, and the release of all necessary system enhancements.

RadioShack Corporation 1997-2010

Project Manager

Managed multimillion-dollar IT strategic system deployments with large, distributed teams, including internal, vendor, consultant, and on-site/off-shore teams. Led business case development, funding approval, budget management, full project lifecycle, and project reviews. Also worked as a Systems Manager (‘99-‘02) and Application Manager (‘97-‘99).

Managed a $1.8M budget for a PeopleSoft Financials System upgrade from v8.8 to v9.1, resulting in a 30% reduction in custom modifications; project was delivered on time and on budget.

Led PeopleSoft Commercial and Franchise System upgrade from v7.7 to v8.9 while managing a $1.3M budget, ensuring project was delivered on time; upgrade decreased custom modifications 37%.

Directed conversion of PeopleSoft HRMS System to utilize employee IDs from social security numbers, as the main key, to protect personal identifying information.

Drove selection and implementation of a vendor selected Employee Electronic On- Boarding System to streamline the new hire process, reducing data entry and verification required for paperwork, saving $1.5M in 5 years.

Facilitated the selection and implementation of the Location Maintenance Management system to improve quality of processing for the RadioShack Real Estate department by providing a process that could integrate three key areas (facilities maintenance, design and construction, and signs management); saved 60% in time and cut costs by $295K.

Education

BBA, Business Computer Systems – New Mexico State University

Certified Project Management Professional (PMP) / Certified in ITIL

Training: Continuous Process Improvement (CPI), Structured Systems Analysis & Design,

and Principles of Facilitation and Advanced Facilitation Leadership Strategies

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