Sales Manager General
Resume:
Theo Waller
Saginaw, MI *****
**********@******.***
Work Experience
General Sales Manager
Asbury Automotive Group - Indianapolis, IN
October 2019 to August 2023
As the General Sales Manager I was responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, I effectively manage sales personnel, with a strong knowledge of the market, and an in-depth understanding of all sales departments' financial data as well as strong customer relations skills my responsibilities also included, Creating the annual dealership Sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.Meeting monthly with the dealership's general manager to review forecasts and profits for each department.Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.Auditing all appraisals of trade-in vehicle.. Finance Manager
Fort Wayne Toyota Kia Lexus - Fort Wayne, IN
December 2016 to August 2019
Secure financing for customers and increase backend profit by offering the customers all of the products all of the time..prepare all legal paperwork for the lending institutions as well as state offices and followes up with lenders to ensure fast funding of contracts Accomplishments
Increased backend profit per car from 1500 to 2000 plus per car with a penetration rate of 50% plus for vsc as well as gap
Special Finance Manager
Evans Toyota - Fort Wayne, IN
March 2015 to December 2016
Secure financing for customers with less than perfect credit and increase backend profit by offering the customers all of the products all of the time..
Accomplishments
Increased backend profit per car from 800 per car to 1300 plus per car with a penetration rate 40% plus for vsc as well as gap on a sub_prime format
Finance Manager
Ft Wayne Acura - Fort Wayne, IN
December 2014 to March 2015
Secure financing for customers and increase backend profit by offering the customers all of the products all of the time..prepare all legal paperwork for the lending institutions as well as state offices and followes up with lenders to ensure fast funding of contracts Accomplishments
Increased backend profit per car from 800 to 1500 plus per car with improved training of sales people as well as Sales Managers
Finance Director
Ben Davis Ford - Auburn, IN
April 2014 to November 2014
Secure financing for customers and increase backend profit by offering the customers all of the products all of the time..
Accomplishments
Increased backend profit per car from 1200 to 2500 plus per car with a penetration rate of 70% plus for vsc as well as gap
General Sales Manager
Bob Rohrman Auto Group - Fort Wayne, IN
May 2011 to April 2014
Responsibilities
As the General Sales Manager I was responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, I effectively manage sales personnel, with a strong knowledge of the market, and an in-depth understanding of all sales departments' financial data as well as strong customer relations skills my responsibilities also included, Creating the annual dealership Sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.Meeting monthly with the dealership's general manager to review forecasts and profits for each department.Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.Auditing all appraisals of trade-in vehicles.Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
Finance Manager
Bob Rohrman Auto Group - Fort Wayne, IN
October 2009 to May 2011
Responsibilities
Secure financing for customers and increase backend profit by offering the customers all of the products all of the time..
Accomplishments
Increased backend profit per car from 1500 to 2000 plus per car with a penetration rate of 50% plus for vsc as well as gap
Sales Manager
Grote Automotive - Fort Wayne, IN
May 2007 to September 2009
September 20 11 l Meet and greet customers on the lot l Identify purpose of visit
l Interview and gather information on customer
l Process credit
l Help customers with choices of vehicles
l Secure financing for the customer as well as deliver the vehicle l Schedule service appointments
l Handle any and all issues with unhappy customers l Keep inventory of vehicles
l Schedule for salesman and oversee daily operations During my time at Grote I increased closing ration on special finance customers as well as increasing the amount of products sold per transaction (upsold to increase and maximize profit). I was also Salesman of the year in 2011.I also
received multiple salesman of the month awards during my employment. Sales Manager
Rent a Center - Wabash, IN
May 2002 to February 2007
- February 200 7
l Meet and greet customers
l Identify customers needs
l Demonstrate products of interest to customer
l Explain policy as well as how program works
l Order merchandise for sales floor
l Meeting with General Manager as well as District Manager to set and exceed sales goals and expectations
During my time at Rent a Center I progressed to the position of sales manager by maintaining policy guidelines as well as employer expectations in the aspect of sales. I have strong closing skills and the ability to upsell customers and ensure total satisfaction for the customer as well as my employer. I was also
Salesman of the year in 2003 and 2005 in a market consisting of 20 stores. Sales/ Group Leader
Lagro, IN
February 1999 to May 2002
Maintain and grow customer base
Improve design and fabrication time
Take incoming calls as well as making cold calls to prospects to obtain a purchase order
Oversee Daily operations, scheduling, ordering parts Finalizing sale and upselling the customer to ensure maximum profit and customer satisfaction
During my time at Crop Master I increased sales by identifying the needs and wants of the customer, upselling when possible. I also kept the crew on task to ensure scheduled completion was met and total customer satisfaction was obtained.
Education
Southwood Jr Sr High School - Wabash, IN
1987 to 1993
Skills
• Business development
• Marketing
• Microsoft office
• Outlook
• Sales
• Salesforce
• Excel
• accounting
• Sales
• Sales management
• Cold calling
• Customer service
• Business development
• Product demos
• Salesforce
• Dealership experience
• Marketing
• Google Docs
• Social media management
• Merchandising (10+ years)
• Upselling
• Negotiation
Additional Information
Skills
Microsoft office google docs (10+ years), Sales, Outlook, Business Development, Marketing
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