Customer Service Material Handler
Resume:
Yolanda Thomas
Material Handler - Personnel Options
Jonesboro, GA 30238
**************@*****.***
To obtain a position that will allow me to utilize my knowledge. skills and abilities to advance your organization's mission. Advanced customer service representation with excellent written and verbal communication skills. ABILITY SUMMARY: Resourceful with 20 years of customer service experience. Impressive telephone etiquette. Great communication skills as well as ability to work with others in close manner. Able to deliver excellent customer service, externally and internally.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Material Handler
Personnel Options - McDonough, GA
December 2016 to Present
Loads, unloads, and moves materials within or near plant, yard, or work site, performing any combination of following duties: Reads work order or follows oral instructions to ascertain materials or containers to be moved. Opens containers, using steel cutters, crowbar, clawhammer, or other hand tools. Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand. Loads materials into vehicles and installs strapping, bracing, or padding to prevent shifting or damage in transit, using hand tools. Conveys materials to or from storage or work
sites to designated area, using handtruck, electric dolly, wheelbarrow, or other device.inventory rf scanner auditor packing
Sales Asssociate/Cashier
Northern Tool & Equipment - Virginia Beach, VA
August 2000 to November 2016
Provided the role of the interface between the Sales team and the customer. Responsible for maintaining the company standards in post-closing customer services. Maintained a constant rapport with all customers. Responsible for general sales activities, merchandising and safe guarding company assets.
Ensured that the company had a user friendly customer service experience, post- sale. Kept knowledgeable of all the developments in the product and a clear knowledge of the market status and inventory. Involved in the planning of the promotion of the product and was able to put forth innovative ideas for
promotion. Assisted the customer in identifying the correct product. Developed a detailed knowledge about the existing market trends to implement these trends cost effectively and to maximize profit. Managed all the cash transactions in the workplace. Maintained daily account of the daily transactions. Balanced the daily account at the end of each day. Checked the daily cash balance. Interacted with the customers that come to the counter, solved all their cash related queries. Checked for the price of products and any discounts or offers. Received coupons and deducted the said amount from the customers.
Manager
Jean West - Portsmouth, VA
May 1996 to July 2000
Handled overall store activities. Provided training program for new employees. Supervised and managed staff of over 40 employees. Promoted potential and disciplined personnel for the next level. Managed daily receipts, balanced daily receipt and accounts. Prepared and made deposits. Created weekly employee schedule. Developed a detailed knowledge about the existing market trends to implement these trends cost effectively and to maximize profit. Managed all the cash transactions in the workplace. Maintained daily account of the daily transactions. Balanced the daily account at the end of each day. Checked the daily cash balance. Sales Associate
Stock - Norfolk, VA
April 1995 to May 1996
Stock duties included unloading and unpacking deliveries of merchandise, organizing merchandise in the stockroom and stocking shelves on the sales floor. Also responsible for putting price tags on store merchandise. Conducted an inventory of existing stock. As a sales associate my responsibilities included
ringing up items that customers purchase, facilitating the payment process and making correct change. As a sales associate I also retrieved items from behind the counter for customer purchase. While stationed at a cash register, as a sales associate I was responsible for ensuring that the money in the cash drawer matches the cash purchases made during that shift. Education
Diploma
Arcadia High School - Oak Hill, VA
June 1987
Skills
• Picker Packer
• Shipping Receiving
• Warehouse Associate
• Shipping
• Packing
• Cash handling
• Customer service (10+ years)
• Materials Handling
• Phone Etiquette
• English
• Order Picking
• RF Scanner (7 years)
• Merchandising
• Supervising Experience (5 years)
• Assistant manager experience (4 years)
• Order Picker (6 years)
• Warehouse experience (7 years)
• Warehouse distribution (8 years)
Additional Information
Dedicated and energetic indvividual with Microsoft Office, Excel and Powerpoint proficiency, exceptional multi-tasker, proficient in issue resolution and flexible with scheduling.
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