Customer Service Warehouse Worker
Resume:
April 2021- May 2024
September 2022- Now
Khalil Wallace
Philadelphia, Pa 19149
+1-267-***-**** • **************@*****.***
Objective
● Passionate about improving the quality of people's lifestyles through unsurpassed care and service.
● Seeking to leverage my experience and studies of communication to empower customers within a people driven organization like Integra to achieve their goals.
● Helping companies and organizations grow tremendously by providing them with value and security. Key Qualifications
● Communication
● Active listening
● Empathy
● Warmth
● Problem-solving
● Dedication
● Time management
● Stress management
● Product knowledge
Work Experience
Black Renovation
Warehouse worker
● Labeled products and organized stock in the storage room with the help of Excel, increasing warehouse efficiency by 18%.
● Facilitated warehouse operation processes by receiving and stocking goods, reducing downtime by 9%.
● Created production schedules based on customer orders and requisitions, ensuring 96% on-time delivery of inventory to subcontractors and in-house installers.
● Maintained accurate records of inventory received and/or distributed, decreasing the instance of lost shipments by 42%
● • Extracted data, eliminated 92% of errors, and saved $4K+ on paperwork-related costs a year with Form Tools and Docparser Sysco
Warehouse specialist
● Coordinated shipping and receiving of inventories for 10+ company branches, including product shipment to 400+ customers monthly across several states, the continental US, and limited international destinations.
● Executed inventory checks for incoming shipments to detect damages/defects and to verify equipment and supplies received.
● Gathered necessary information to create comprehensive reports for quarterly internal and external audits.
● Diagnosed, reconfigured, and maintained the company's systems to support customer service and operational goals. People Share
Customer service representative
● Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
● Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs Received an average 85% customer satisfaction rating to date, 15% higher than the company average.
● Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations. Road Runner Freight
Freight Handler
● Include experience with inventory management systems, loading and unloading procedures, and safety regulations.
● Loading and unloading goods from trucks.
● Using moving equipment
● Ensuring loads are stable
● Maintaining freight records
● Organizing and controlling inventory
Education
Constitution High School
● 3.9 Gpa
References
Available upon request.
Contact this candidate