Administrative Assistant Customer Service
Resume:
MARQUITA LYNN, CCMA, CPT, CMAA
Lexington, SC ****3
********.******@*****.***
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Skilled in information analysis and knowledgeable of Medicare and Medicaid principals, ICD-10, CPT, HCPCS, EHR. Self-motivated work ethic to perform effectively in independent or team environments. Authorized to work in the US for any employer
Work Experience
Medicaid Eligibility Specialist
TEKsystems-Lexington, SC
October 2023 to May 2024
• Process Medicaid applications for DHHS Healthy Connections
• Determine eligibility for different types of Medicaid options
• Make outbound calls to primary applicants to get more information if necessary
• Data entry
• Onbase, Curam and Person composite system use
Hospice Reimbursement Specialist
Medical Services of America-Lexington, SC
July 2023 to May 2024
Submit claims for all pay sources and locations.
Submit all NOE’s to Medicare within 5 days of admission Perform timely follow up on outstanding AR including claim corrections, resubmissions, appeals Works with locations to resolve any issues that may affect billing Remote Experience Senior Financial Representative
AEP-Charlotte, NC
January 2019 to July 2023
• Secured long-term customer accounts, providing recommendations to promote service effectiveness and benefits to exceed client goals and needs
• Processed and documented customer and institutional payments
• Met with customers to assess needs, financial status and eligibility.
• Managed finances and overall business direction through solutions- oriented problem-solving.
• Managed over 70 customer calls per day.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution Home Care Provider
Developmental Disabilities Resource Center-Raleigh, NC June 2018 to January 2019
• Recorded observations and baseline measurements to maintain accurate medical records
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Cleaned medical equipment or facilities.
Home Care Provider
Maxim Healthcare Staffing-Raleigh, NC
September 2017 to June 2018
• Guided patients to examination rooms
• Encouraged patients by helping build confidence and motivation during rehabilitation therapies
• Checked vital signs on daily basis and contacted on call nurse regarding patient health concerns or behavioral changes.
Office Assistant
Frontier Auto Parts-Garner, NC
June 2015 to April 2017
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
• Interacted with customers by phone, email or in-person to provide information.
• Completed clerical tasks such as filing, copying and distributing mail.
• Greeted visitors or callers to handle questions or direct to appropriate staff
• Collected payments, issued receipts and updated accounts to reflect new balances Education
AAS in Medical Assisting
Southeastern College - Columbia, SC
April 2023 to Present
High School Diploma
Northwood High School - Pittsboro, NC, US
June 2006
Skills
• Benefits Administration
• Completing Insurance Forms
• Patient Referral/Scheduling
• Critical Thinking
• Customer Relations
• Knowledge of ICD-10-CM, HCPCS, CPT coding
• Medical History Review
• Overseeing Front Desk
• Electronic Medical Record (EMR) Systems
• Process Payments
• Proficient Microsoft Office
• Organizational skills
• Home health
• 50 Sticks (Veniputures/Capillaries) (1 year)
• Customer service
• Medical office experience
• Medical terminology
• Communication skills
• English
• Phone etiquette
• Microsoft Office
• Time management
• Insurance verification
• Vital signs
• EMR systems
• Patient care
Certifications and Licenses
CMAA
June 2023 to June 2025
Driver's License
Certified Phlebotomy Technician
June 2024 to June 2026
Certified Medical Assistant
June 2024 to June 2026
CCMA Certification
ACLS Certification
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