Human Resources Administrative Support
Resume:
CYNTHIA DANIELS
**** ******** ****** ** *** *** Charlotte, NC 28269 C: 704-***-**** *********@*****.***
Custom-focused manager and Divisional talent and Development Facilitator, with proven track record
in delivering results to successful outcome. Innate prose-solver and customer-solutions provider in
leadership role, employing knowledge of effective communicator and global thinker.
Multi-unit operations
Personal and friendly
Conflict resolution expert
Cross-functional collaboration
Vendor relations
Customers-service excellence
Positive Attitude
budget compliance
Staff scheduling
Sales Projection
Cash handling
Team sets and achieve objectives
1/2021 – Specialist, Human Resources
Provides administrative support to supervisor and team by booking and arranging travel; creating and submitting expense reports; scheduling
meetings and reserving meeting rooms; organizing and coordinating meetings and events; monitoring email and meeting requests; answering and
transferring calls; taking messages; creating presentations for meetings; and acting as a coordinator or liaison for visiting associates and guests.
Supports business operations by establishing and monitoring timelines and resources for projects; tracking projects and initiatives; reporting project
status to business unit leadership; completing audits and reporting results; following up on deliverables; developing and updating project scorecards;
monitoring human resource processes and identifying improvement opportunities; filtering, addressing, and escalating associate concerns; serving as
credit card administrator for the business unit; leading and coordinating training sessions; mentoring and providing guidance to other assistants; and
serving as technical coordinator.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
7/2020 – 1/2021 Specialist V, Global Business Services
Provides administrative support by assisting management with training to other team members; helping to support special projects involving advanced research and review of data.
Establish agenda and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; calculating and inputting transactions that affect financial statements; completing complex research for reimbursement or recoupment of funds; reconciling low to medium complexity general ledger accounts; reviewing and researching general ledger, financial statements, and transactional system inputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify and resolve causes for issues presented
Quality control
5/2019 Specialist IV, Global Business Services
• Provides customer service by responding to and resolving customer disputes and ad-hoc questions in Workday and Service Now
• Handle moderate to highly complex research
• Create Hiring Requisition in Service Now
• Post Hiring Requisition internal and external for candidates
• Assist with hiring events
• Collaborating with customers to escalate inquiries and provide status updates and guidance to management
• Communicating with customers via verbal and written communication; negotiating resolution of disputes
• Preparing and providing data for customers
• Educating business partners on best practices to drive compliance across the business
• Supporting special projects involving research and review of data
• Supports document processing and data management by validating data for issue resolution by using in-depth analytics reviews across multiple systems
• Calculating and entering transactions that affect financial statements
• Completing complex research to obtain reimbursement or recoupment of funds
• Conducting legal and compliance research and contract vetting
• Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules
• Notifying management of quality issues or concerns
• Identifying data trends and system and process issues and communicates to stakeholders
• Performing in-depth research to resolve process issues
• Sharing process improvement suggestions
• Performing quality checks of documents processed
• Identifying and communicating causes, solutions and data trends to multiple departments
3/2018 Specialist IV Store Back Office, Global Business Services
*Assist with vendor accounts payables
*Quickly troubleshoot and resolve all discrepancies delaying any payments that were delinquent
*Provide consistent follow up with both Walmart and Vendor relationships
*Adhere to all companies standard operating procedures per resource materials
10/2016 Divisional Talent and Development Facilitator
Walmart Charlotte, NC
* Divisional leader and was responsible for leading change, by helping other
employees and regional leaders improve their performance in the company. *
Responsible for the development of new skills, maximizing employee
retention, managing learning functions, and measuring the results of the
training programs,
08/2008 to 11/2016 Operations Assistant Manager
Walmart Charlotte, NC
* Interviewed, hired, and developed 460 new staff members for grand
opening of new store location, within six months of being employed.
* Mentored 40 Customer Service Managers, 15 Department Managers, and 25+
Sales Floor Associates through continued training.
* Presented a Must Win Seminar to two Market Manager team members to
prepare them for future expectations; based on profit and loss results from
year prior, resulting in successfully turning high shrink areas into meeting the
company expectations.
* Facilitator for all unemployment hearings.
* Responsible for all controls in accounting, personnel, and back room
functions.
12/2006 to 07/2008 Store Manager
Family Dollar Belmont, NC
* Complied with corporate policy regarding customer service standards and
sales processes.
* Identified sales trends and relayed merchandising news to production
teams.
* Cultivated a pleasant store environment by greeting shoppers upon their
arrival.
*. Conducted inventories of store supplies and apparel.
* Participated in meetings discussing store branding strategies
* Ensured the showroom was orderly and presentable
10/2005 to 08/2006 Store Manager
Rent A Center Charlotte, NC
* Identified sales trends and relayed merchandising needs to production
teams.
* Conducted inventory of store supplies
* Ensured the showroom was orderly and presentable
* Overseer of banking operations
* Human Resources initiator
EDUCATION AND TRAINING
Criminal Law
Howard Univesity Washington, DC
1985 High School Diploma
Lexington High Lexington, SC, USA
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