Customer Service Team Member

Brenda S. Campbell

*** **** ****** *****, ********, FL 33050

**************@*****.***

Ph: 305-***-****

PROFESSIONAL SUMMARY

Looking for a position which I can become a valuable team member and/or asset. Where I can utilize my military training, high energy, discipline and exemplary work ethic coupled with the specialized training in the security & law enforcement fields, customer service, public relations, tactical communication and problem solving along with the hands on, real world experiences in the clerical, secretarial, office management and assisting executive administrative fields be they medical, engineering, civil and/or mechanical in nature - to grow and stay long term within a business infrastructure and provide a positive, highly motivated, exceptional experience for my community.

SKILLS

Various computer programs such as Microsoft Word, PowerPoint, Excel, Access

Various Office equipment pertaining to secretarial duties

Superb organizational skill

Meticulous and Highly detail oriented in work

Able to troubleshoot issues with computers on an entry level

Able to multi task, use sound judgement and communicate well with others

Sacramento California Wastewater Treatment Plant Operator Vol I &II -completed

EXPERIENCE

NAFAC Navy Air Station, Key West - Supply Technician [1]- Responsible for all aspects of shipping and receiving to include: receipting, authorizing shipments, approving commercial bill of lading requests, delivery of time sensitive material, storage of goods and maintaining standard operating procedures for supply divisions warehouse. Some duties include

Receipting and storing items from shipping carriers and large commercial

deliveries.

Working with delivery services to resolve issues of non-delivery, loss or damaged goods.

Authorizing official for commercial bill of lading requests and shipments to ensure proper recording of all inbound and outbound deliveries in the database ensuring positive chain of custody for packages while being stored in the warehouse.

Ensured overall security, cleanliness, safety and organization of the supply warehouse. Provided training in accordance with established procedures and ensured members strictly adhered to the supply warehouse standard operating procedures.

Scheduling and processing palatized equipment or shipments of goods to offsite locations using oversized trucks and commercial vendors.

Accountable property officer. Directly responsible for general purpose, capitalized and real property. Conducted semi-annual, annual and monthly verification of Coast Guard owned property.

Recorded Real/Capitalized/General Purpose property counts in automated system during floor to record and record to floor inventories. (2023-present)

Security Officer - Baptist Health South Fishermans Community Hospital, Marathon, FL

This position requires focus on detail, situational awareness, fine tuned communication skills, understanding of state and local laws. Position requires a high level of public interaction & the ability to deescalate situations if the need arises. High level of organization and documenting events on daily activity reports to include working with registration and administration with daily incoming and outgoing patients, vendors, contractors, staff and visiting VIP. Customer Service, accountability, responsibility, handling lost and found property including monetary. Must be approachable, listen and problem solve. (01/20-2023)

Office Administrator - Coldwell Banker Schmitt, Marathon, FL

This position required someone with high efficiency with multi asking, legal terminology and understanding of real estate law and documentation. Was final review for all listing, bilateral and closing when handling buying and selling of single family residents and commercial ventures to include buying & selling lands. Must have knowledge of species focus areas and environmental sensitive areas, flood areas, elevation required FEMA and insurances. (After Irma until 2019)

Front Office Manager - Optometrist Office Marathon, FL

This position required individual training for what the doctor incisions his or her practice to be and how he or she wants their office to operate however, even though I have a military background this position requires compassion and caring on the highest of levels. My duties included reconciliation of payments, bank deposits, aspects of scheduling, working knowledge of optical dispensing, contact lenses interpretation and ordering, product delivery, produce reports, mail patients statements, assist in insurance billing and claim filing, review and manage accounts receivable aging reports for patients and insurance claims, track data to manage recall of patients when their yearly, quarterly checkup are due, maintain office supplies and any other duties the doctor and his or her practice needs. (5/17 – 8/17)

Monroe County Deputy Clerk of Court – Temp. Branch Division Plantation Key, FL & Marathon, FL

Work performed within a legal secretary capacity. I possess a basic understanding of legal terminology and specific formatting required by the Monroe County Clerk of Court system. Responsible for keeping all case files organized to include preparing basic legal papers, documents and letters/correspondence. Have general knowledge of particular legal doctrines, statutes and/or regulations. Working knowledge of drafting legal documents, pleading, motions, briefs or other court papers and/or filings. Working with the county court system I have the unique opportunity to work closely with the various lawyers who represent various clients with various degrees of criminal cases. I have also worked closely and if needed secretarially wise with the judge, to include county magistrates within the 16th Judicial system. (6/2016 – 12/2016)

Wastewater Collections Technician - North Key Largo Utility Corporation – Ocean Reef Fl Responsible and maintain all collections aspect related to wastewater vacuum and gravity systems to include but not limited to installation of valves and respond to any emergencies if called out on. Performed duties such as inspection of customer connections, primary vacuum system facilities maintenance, and individual vacuum pit maintenance. On occasion developed a schedule for homeowner and subcontractor / contractors to complete hookup, overseen my myself for proper vacuum and/or gravity system tie-in. Completed DEP required documentation. Performed markups required by Sunshine tickets which reading drawings became imperative. (04/2012 – 10/2015)

Wastewater Collection Technician – Key Largo Wastewater Treatment District – Key Largo FL

This position was a two phased position, Initial phase directed by the mandate for the Florida Keys which required all homeowners to abandon old wastewater buried system to a vacuum system. I was sent to a week course at Air Vacs main office in Illinois to learn the system implicitly. I installed valves at various residential locations to include main vacuum facilities, (6 main facilities), performed work on the main vacuum pumps I.e. Cleaning and switching out filters, maintenance on main tanks, general building maintenance. Perform Manager On Duty whereby, in the evening, if system was to fail I would respond and service issue. Once valves were installed I moved back office and provided duties which were secretarial in nature. I became the person whom if a resident had a back up I would go and assess the issue and report back to include assist in clean up process to the satisfaction of the customer. I implemented forms which help the agency keep track of incidents and tracked all expenses which the division acquired. I also maintained all inventory for the wastewater collections department as well as order supply parts when needed. ( 01/2009 -03/2012)

Animal Control Officer – Upper Keys Humane Society Inc., Key Largo Fl

Physically demanding position which I thrived at. I supplied animals with food, water, and personal care to include cleaning living area (cages). Vehicle maintenance and cleaning of animal control trucks. Answered inquires from public concerning animal control operations to include educating public about animal welfare and control laws and regulations. (01/2008 -02/2009)

Cashier - CVS – Islamorada, Florida

First real work since arrived at the Florida Keys- In charge of the cosmetic department handled all incoming inventory to put on shelves. Answered questions and helped customers. Ran register for day to day business. Ability to multi task in handling money and handling inventory for consumer requests and purchases. (2007)

Cashier –Robbie's Marina -Islamorada Florida

Just arrived in the Florida keys. Worked as a cashier at the beads shack (2006)

Bank Teller – Melrose Corporative Bank, Melrose Massachusetts

Cash checks/pay out money after verifying signatures are correct and sufficient funds available. Balance currency, coin, and checks in cash drawers at end of shift, calculate transactions using computers, calculators, or adding machines. Examine for correct endorsements and verify other information such as dates, bank names, identification and legality of documents. Prepare deposits to branch banks or federal reserve to include all documentation. Resolve problems or discrepancies concerning customers accounts if the need arises. Inform customers about foreign currency regulations and compute transaction fees for currency exchange if the need arise. Performed clerical tasks such as typing, filing and other record-keeping duties. (01/2004 – 02/2005)

After separating honorably for the USAF worked for temporary agencies to acquire knowledge, experience and provide myself a livelihood (I became employed more quickly through the agencies). Much change had taken place in the business market with computers and computer programming and business management overall. Below are the employers of the agencies and position title, followed by all duties performed, but not limited to individually. (Please note: that there are a few positions which require a SECRET security clearance to perform so I generally over viewed the duties performed). (1991 -1999)

Executive Assistant Level I & II : BRPH Architects & Engineering Firm – Melbourne, FL

Northrop Grumman – Melbourne, FL

Technical Underwriter: Rockwell Collins –Cape Canaveral FL

Marketing Assistant: DRS Technology – Melbourne, FL

These position entailed a high level of organization, gather, analyze statistical data, create various presentations to higher levels of management. Forecast budgets, assist in layout and advertising. Assisted with clients from foreign nations in regards to interpretation in German, conversational French. Do know some of Italian, little Japanese and Chinese respectively. Various computer applications database management, word processing. Answer telephone and give information to clients, take messages for overhead, transfers calls on a multi line system to appropriate personnel. Other positions required collecting and depositing money into accounts, disburse funds from cash accounts to pay various billing and invoices. Keep records of collections and disbursements and ensure that accounts balance. Create, maintain and enter information into databases. Operated fax machines, copy machines and repair equipment if/when malfunctions. Greeted visitor handled inquiries, directed customers to appreciate personal for their needs. Scheduled and confirm appointments for clients, customers, and personal. Coordinated conferences, meeting, special events such as luncheons and dinners. Composed, typed and distributed meeting notes, routines correspondences, or reports. Prepared presentations for statistical and monthly reports. Conducted searches on the Internet for information if needed. Prepared conference and event materials such as flyers or invitations. Ability to read red line and blue line drawings in regards to Launch Pad construction.

USAF – Special Forces Security Police Officer (01/1987 - 05/1993) –Honorably Discharged

Various Distinguished Combat Service medals and Awards

EDUCATION

High School: RAF Bentwaters- United Kingdom : Department of Defense School - Graduate 1982

USAF Basic Training Lackland AF, TX - 1987

USAF Technical School. Lackland AFB, TX – 1987

Community College of the Air Force – Ramstien AB, GER - 1988

Kaplan University – Criminal Justice – 2013/14

AWARD

Letter of Excellence –Customer Service

Honorably Discharged with various Military Service Medals and Awards

Various Merit Awards Customer Service excellence

References

Upon request

[1]

Contact this candidate