Customer Service Representative
Resume:
January **** - February 2020
March 2015 - June 2016
KRISTA OATES
Charlotte NC • 980-***-**** • *****************@*****.*** CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative with five years of experience in sales, technical support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction. Hoping to use my wealth of experience to attain employment in a customer service role. WORK EXPERIENCE
Amerisource Bergen
Benefits Verification Specialist
Researched and resolved any electronic claim denials.
Assisted customers with questions regarding their insurance and pharmacy benefits.
Responded to routine and complex customer service inquiries.
Worked with insurance companies in an inbound and outbound call- center setting to verify patient specific benefits and answer complex insurance inquires.
Verizon
Chat Support Advisor
Handled multiple incoming requests in a timely manner.
Engaged with customers in real-time through chat, while providing proficient written and verbal communication.
Manage and resolve customer complaints and issues
Identify and escalate priority issues to the appropriate channels
Research and resome customer inquiries and provide solutions
Communicate and coordinate with internal departments
Utilized chat support software and engaged with management to provide a seamless customer service experience.
Navitus Health Solutions
Customer Care Representative
Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
Make outbound calls to patients to establish shipment criteria and asking 2005
2002
scripted questions when applicable.
Utilize operating systems and tools to help manage patient therapy and refill compliance.
Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed. SKILLS
Call Center Operations
Verbal and Written Communication
Customer Service
Order Processing
De-Escalation & Conflict Resolution
Multitasking
MS Office Proficiency
Compassionate & Empathetic
Computer Proficiency
Time Management
Team Building
Organization
EDUCATION
Central Piedmont Community College
Business Administration
West Charlotte High School
Diploma
HOBBIES
I enjoy cooking, traveling, listening to music and networking.
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