Technical Support Analyst

Lokesha H

Technical Support Analyst

SUMMARY

+91-702*******

***********@*****.***

Bangalore

To give practical as well as efficient efforts towards the attainment of organizational goals, to exhibit my skills with utmost sincerity and learn more from my working ambience by grabbing the opportunities that come by my way.

E DU CAT I O N

Bachelor of mechanical engineering

(2015- 2019)

Sri Sairam College of Engineering

VTU University

SKILLS

•Mircosoft Office

•Multi-Tasking

•Task Assigning

•Process Development

•SQL and Vb.net

ADD —O N SKI LLS

•Using Extensions to improve the process

•Stay updated on industry trends, and technologies

Technical Support Engineer

Company: Think7 Software pvt ltd (June-2022 to Present)

Hands-on Experience:

•Respond to customer inquiries and provide technical assistance via various channels such as phone, email, chat, or ticketing systems.

•Diagnose and troubleshoot technical issues reported by customers, understanding the problem's root cause and finding appropriate solutions.

•Escalate complex or unresolved issues to higher-level technical support or development teams, ensuring prompt and effective resolution.

•Document customer interactions, issue resolutions, and troubleshooting steps in MS Office to create a knowledge base for future reference and training purposes.

•Offer remote support using various tools to access customers' systems and resolve technical problems.

•Guide customers through the process of updating or upgrading software versions to ensure optimal performance and security.

Quantity Inspector

Company: Schneider Electric(July 2020 – December 2021)

• Conducted quality inspections on incoming materials and in-process products to ensure compliance with specifications.

•Used precision measuring tools to check dimensional accuracy and surface finish of sheet metal components.

•Ability to work effectively with production teams to ensure product quality

•Identify the root cause of any quality issues and recommend solutions

•Collaborate with the production team to develop and implement corrective actions for any identified quality issues.

•Document any corrective actions taken to address quality issues

Thanks,

Lokesh

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