Customer Service Representative
Resume:
Shalonda Williams
Pleasant Grove, AL *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Social Security Administration - Birmingham, AL
August 2021 to February 2022
Customer Service Representatives provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem Teller
Branch Banking & Trust Company - Forestdale, AL
September 2018 to July 2021
• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
• Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Completes special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed. RCA
Pleasant Grove Post Office - Pleasant Grove, AL
October 2015 to September 2018
Responsibilities
Delivering mail and packages, casing mail, selling stamps, money orders. Accomplishments
Since I been at the Pleasant Grove Branch, I have learned 3 routes in 4 months. Skills Used
Learning how to listen to what my customers want and expect out of their mail carriers, and also to make sure my job is done correctly and in a timely manner. Custodian/Janitor
Appleton Learning - Birmingham, AL
March 2017 to November 2017
sweeping, mopping, vacuuming, cleaning and stocking bathrooms, cleaning windows, and minor RCA
Pelham Post Office - Pelham, AL
February 2015 to October 2015
Responsibilities
Casing mail, delivering mail and packages
Accomplishments
Learning my rout and having the ability and knowledge to run other routs in my office Skills Used
Moving quick, thinking under pressure and able to make decisions without being supervised at all times CNA - Certified Nursing Assistant
Fair Haven - Birmingham, AL
March 2010 to September 2015
Responsibilities
Assisting residents to the toilet, transferring them from bed to wheel chair, feeding and bathing all of my residents.
Accomplishments
Giving my residents the love and respect they deserve and making employee of the month 5 times Skills Used
Using the hoyer lift, stand up lift and vital signs CNA
Fair Haven - Birmingham, AL
April 2013 to July 2015
Responsibilities Assisting residents to the toilet, transferring them from bed to wheel chair, feeding and bathing all of my residents. Accomplishments Giving my residents the love and respect they deserve and making Employee of the month 2 times. Skills Used Using the hoyer lift, stand up lift and vital signs CNA - Certified Nursing Assistant
Fair Haven - Birmingham, AL
April 2013 to May 2015
CNA - Certified Nursing Assistant
East Glen - Birmingham, AL
June 2011 to September 2013
Responsibilities
Assisting residents to the toilet, transferring them from bed to wheel chair, feeding and bathing all of my residents.
Accomplishments
Giving my residents the love and respect they deserve and making Employee of the month 2 times. Skills Used
Using the hoyer lift, stand up lift and vital signs Sales Associate/Customer Service/Cashier
Walmart - Fairfield, AL
January 2006 to March 2011
Responsibilities
Assisting customers, running cash register, zoning my department, stocking shelves, changing labels and price tags,
Accomplishments
Employee of the month in 2008
Skills Used
I learned how to turn my department into the best selling department in the store. Customer Service Representative
Budget cash advance - Hueytown, AL
June 2005 to January 2006
Opening account closing account making sure they kept there account updates Education
Diploma in Phlebotomy
Phlebotomy Inc - Birmingham, AL
2013 to 2013
CNA in Nursing Assistant
Healthcare Connection - Birmingham, AL
2011 to 2011
Diploma
Minor High School - Adamsville, AL
2001 to 2005
Skills
• Cash Handling
• Bank Teller
• Cashier Customer Service
• Customer Service (2 years)
• 10 Key Calculator (2 years)
• Customer Service (3 years)
• Cash Handling (3 years)
• Communications (2 years)
• Office Experience (3 years)
• Answering Phones (3 years)
• Multi-line Phone Systems (3 years)
• Microsoft Office (2 years)
• Hoyer Lift
• Hotel experience
• Front desk
• Time management
• Delivery driver experience
• Route driving
• Typing
Certifications and Licenses
CPR
Driver's License
Assessments
Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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