Risk Management Customer Service

CURRICULUM VITAE

NAME: Moitshepi Ramarula

CELL NUMBER: +267- 76472078/+267-********

EMAIL ADDRESS: *************@*****.***

POSTAL ADDRESS: P O Box 2152, Mahalapye

EDUCATIONAL SUMMARY

BA Mass Communication Degree - Curtin University (2010)

Post Graduate Certificate in Vocational Education &Training - Francistown College of Vocational & Technical Education (2015)

Diploma in Insurance – Baisago University (2019)

COP; Long Term Insurance – Insurance Institute Of Zimbabwe (2013) PROFESSIONAL DEVELOPMENT

Cambridge University - International English Language Test (IELTS 7.0)

Udemy - ISO 45001. Occupational Health & Safety Management System

Sanlam - Introduction to Anti Money Laundering Training

LEA - Introduction to Entrepreneurship Training

PROFESSIONAL BIO

I am a Service Consultant (Sales Support) with a B. A in Mass Communication, A Post Graduate Certificate in Vocational Education and Training, and a Diploma in Insurance. I am a motivated and result oriented Professional with over seven years’ experience in Insurance and Risk management industry. I have gained expertise in customer service, sales administration, Relationship management and sales reporting. I am a determined hands on character who is adept to query resolution and creating value added ideas that enhance productivity and attainment of company goals.

SUMMARY OF COMPETENCIES

Customer focus

Drive for results

Conflict resolution

Interpersonal skills

Marketing

Communication skills

Team player

Time management

Reporting

Innovative

Analytical skills

Technical and functional skills

Technological savvy

Risk management

Managerial courage

Technical learning

Planning and organizing skills

Problem solving

Ethics and values

Integrity and trust

Confidentiality

Supervisory skills

Presentation skills

Building effective teams

Strategic agility

Business acumen

PROFESSIONAL EXPERIENCE

TEAM LADER (ACTING) - BOTSWANA LIFE INSURANCE (AUGUST – DEC 2022) o Drive exceptional sales for tied team & creates business opportunities for teams o Support, guide and mentor Representatives in the selling process in the field. o Recruit capable Representatives to build effective sales teams. o Conduct and monitor activity management of the team members o Provide activity management reports to sales management as per the agreed frequency. o Prepare and submit reports/dashboards within the set turnaround times as required o Assist team members, meet the set minimum performance standards as agreed from time to time with BLIL (API, NOC, Persistency, Product mix and any other duties required to enhance the BLIL position in the market o Effective vesting of new Representatives

o Meet set targets for the team

o Abide by BLIL and NBFIRA codes of conduct

o Comply with all regulations and report non-compliance by any Representative in the market to sales management

SERVICE CONSULTANT/ SALES ADMINISTRATOR - BOTSWANA LIFE INSURANCE 5 YEARS’ EXPERIENCE (2017 OCTOBER- TO DATE)

Duties include:

Query resolution

Ensure compliance with Underwriting & AML

Log and process procurement request for the northern regions sales team Liaise with new Business on solving queries

Supervise new business quality check in the branch

Maintain relationships with financial advisors and other external stakeholders Conduct daily audits on submitted and validated new business

Produce production report

Indicating number of Policies sold, accepted or queried Data mining and compilation of sales leads

Meets with other departments to make sure sales people do their job correctly

Assist Sales Manager & Team Leaders in carrying out presentations, meetings and sales generation

CALL CENTRE AGENT - BOTSWANA LIFE INSURANCE2 YEARS (OCTOBER 2015- OCTOBER 2017)

Duties included:

Assisting clients on call

Attending customer queries processing client payments

Undertaking cross company initiatives e.g. pending refunds, KYC & Lapsed policies

Manage and update customer database Process orders, forms and application forms

Document all call information according to standard and operating procedures

Recognize, document and alert management on trends in customer call Produce initiatives to reduce call abandonment rate

FREELANCE REPORTER - DEPARTMENT OF INFORMATION & SERVICES (MARCH 2015-MARCH 2016)

Duties included:

Gathering& Writing news articles Gathering News from Independent Sources Attending events

Interview news sources

Establishing and maintaining contacts Writing, editing and submitting news REFERENCES

1.Kesentse Ketumile

Editor

Kutlwano Magazine Information & services Francistown Contact: 71972990/2413403

2.Freedom Tabona

Senior lecturer Teacher

Training FCTVE

Contact: 2412607/74086198

3.Adelene Tan

Public Relations Manager

PDQ Communications, Malaysia

Contact: +601********

*******@***.***.**

4.Lesego Samuel

Sales Executive

Individual Life Botswana Life Insurance Francistown Contact: 2416764/72780094

5.Lebogang Mothobi

Contact Centre Manager

Botswana Life insurance Gaborone

Contact: 71526940/3623700

Contact this candidate