Customer Service Mercedes Benz

SIVAPRASAD S

E: **********@*******.*** •M: 944-***-****

Versatile result oriented sales and marketing professional with 35+ years of rich experience in sales, Logistics, Distribution and Customer service in the automobile sector in Oman, Iraq and India.

Consistent record of delivering performances exceeding expectations and contributing significantly in achieving company goals.

Experienced in handling sales, logistics, distribution, dealer relationships, accounts receivables and promotional campaigns delivering targeted objectives in sales and revenues.

Confident team player capable of interfacing at all levels across the organization and coordinating smooth execution of operations.

Adaptable professional skilled in working in a multinational, cross-cultural environments and creating congenial work ambience.

Proactive, result oriented professional with excellent communication, coordination, planning and implementation skills.

Professional Experience

SIVA ASSOCIATES, Kalamasserry / Cochin, India

DGM Sales & Installation, June 2020 till date.

Sale and service of CCTV cameras, accessories and Security Solutions

INDEL AUTOMOTIVE, Kalamasserry / Cochin, India

AGM (Opns), May 2018 to Nov 2019.

Manage distribution of spare parts and inventory handling of vehicles at MGF Hyundai for all Kerala

SUNDARAM MOTORS – MERCEDES BENZ DIV, Coimbatore / T.N, India

Manager Back Office, May 2016 to Apr 2018.

Managed the Back office work for Stocks, Logistics and distribution of Mercedes Benz Cars in South T.Nadu ( Coimbatore, Madurai, Trichy, Salem, Tirunelveli ) Handled Training of Sales Staff, Handled fleet of Test Drive Cars their timely service and maintenance for the customer satisfaction.

CHIAN MOTORS – TOYOTA DIV, Erbil / N. Iraq

Manager Stocks & Logistic, Jan 2014 to May 2015.

Managed the distribution and Logistics of Toyota vehicles to four branches in Northern Iraq coordinating with sales executives & management, Handle & Manage Branch go downs at Erbil, Sulaimaniya, Zako and provide overall support in achieving company sales goals.

SUNDARAM MOTORS – MERCEDES BENZ DIV, Bangalore / Karnataka, India

Manager Training & Planning, Nov 2010 to Nov 2013.

Managed the Stocks, Logistics and distribution of Mercedes Benz Cars in Bangalore, Mangalore, Mysore and all over Karnataka. Handled Training of Sales Staff, Handled fleet of Test Drive Cars their timely service and maintenance for the customer satisfaction.

SAUD BAHWAN GROUP, Toyota Division, Muscat, Oman.

Deputy Sales Manager, Nov 1990 to Aug 2010.

Led a team of 10 in handling responsibilities including monthly forecast for vehicles in the Oman market and planning stocks, coordination with the sales staff to allocate vehicles based on demand, arranging logistics for transfer of vehicles to various branches across Oman and delivery of vehicles in Muscat.

Coordinated campaigns for improving brand visibility at displays. Managed Exports, Responsible for ISO 9001 Docs pertaining to Sales dept., Coordinated Modification work with the service dept and ensured timely & courteous service for complete customer satisfaction.

TVS SUZUKI LTD, Pune / Hosur, India

Senior Sales Executive, Mar 1985 to Nov 1990.

Managed the distribution of vehicles to various dealers in Maharashtra and Gujarat coordinating with sales executives across the states to ascertain demand and liaising with the headquarters to ensure adequate stocks in the pipelines. Handled account receivables from dealers & bank transfers. Provide support to dealers of Maharashtra & Gujarat, Manage Branch go downs at Pune & Vapi and provide overall support in achieving Zonal Objectives of West Zone.

Education

Post Diploma in Foremanship, Foremen Training Institute, Government of India, 1984.

Diploma in Mechanical Engineering, Karnataka Board for Technical Education, 1984.

Pre-Degree (P.C.M.B), Karnataka Pre University, 1981

Personal Profile

Date of Birth: 14 July 1963 •Languages: English, Hindi, Malayalam, Kannada, Tamil, Arabic

Nationality and Passport: Indian

Preferred Posting: Anywhere in India & Abroad

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