Customer Service Bilingual
Resume:
William Freites
Bilingual Customer Service, Cashiering, Returns
Saint Petersburg, FL 33702
**************@*****.***
Work Experience
Bilingual Cashier
The Home Depot - Saint Petersburg, FL
March 2005 to April 2016
Responsibilities
Worked front end, thrive on multitasking, providing excellent Bilingual Customer Service, Cashiering, Returns. Worked in largest store in the State of Florida. Accomplishments
Highest volume of clients and sales in Florida, 18.7 million dollars a month. Skills Used
Multi tasking, speed, accuracy, customer service skills, Returns systems,cashiering systems, managing vault drops..
Bilingual Customer Service, Cashiering, Returns
BilingualCashier/Returns/CSR - Saint Petersburg, FL 2013 to 2014
Thermoformed St.Petersburg, FL Worked front end, thrive on multitasking, providing excellent Bilingual Customer Service, Cashiering, Returns. Worked in largest store in State. Highest volume of clients and sales in Florida, 18.7 million dollars a month.
Manager/Pool Repairs/Sales/CSR
Ray Ayala Pools - Sarasota, FL
2008 to 2013
Switch pump motors, leak detection, plumbing repairs, under deck repairs.Quote jobs, purchase parts for repairs, Inventory and Time Management, Windows 8/NT, CSR, accounting using Quick-books. Over- view of pool building with contractor, subcontracting and scheduling of projects and pricing. Mason work, tile work, motor swap, leak detection, under deck repairs and plumbing. AP/AR duties Waiter/Busser
Sarasota Yacht Club - Sarasota, FL
2006 to 2008
Set up stations with coffee, tea and water.
Set up tables according to sold tables.Serve food and drinks and charge to member accounts using a touch-screen.
Administrative Assistant
Robert Lampmen Inc - Sarasota, FL
2003 to 2006
Communicated with established business and clientele. Relayed information between agents and vice- avers. Organized itinerary, real estate and travel appointments.Performed administrative functions, AP/ AR .Operated Microsoft Office for business management and database maintenance. Bilingual CSR/Manager
Strategic Staffing - San Francisco, CA
2000 to 2003
Major telemarketing firm, emphasizing on sales in the Internet Technology Industry and Business-to- Business. Instrumental in managing and assembling a bilingual team, on a seven figure marketing campaign and meeting dead lines. Team manager, translator, training of new employees. Communicated with clients in Spanish, script translations, approved by writing department and IT Dept, applied scripts to database, informed and advised clients about and governmental changes. Client Retention Agent for HMO company, worked with branches in US and Canada. Outreach programs were available for most rural areas which were applied if needed.
Cashier/CSR/Project Manager
Kinko's - San Francisco, CA
1997 to 2000
Team leader, assisted management in providing motivation and planning organization of work to team members. Promoted withing 3 months to Project Manager.Responsible for cash register transactions, project coordinating, customer service, stock, cleaned and maintained store records and file management, document creation, operating copiers, cannon color laser copier, 8-board phone line. Store Manager
Eye Max - Miami Beach, FL
1995 to 1997
Store sales, marketing, updated and maintained patient records and database. Appointment setting and confirmation of eye checkups, updated seasonal styles on high end eye glasses and maintained store, shipping and receiving, AP/AR, report all shifts expenses, cash, credit, send report to Headquarters via email.
Skills
• Translation
• Interpretation
Additional Information
SKILLS
A team player that follows direction. Honest, dependable and diligent. Bilingual CSR, Agent Third Party Verifier, Administrative support functions in the real estate, travel, construction, Telemarketing, Sales, Food retail, Retail business. Can operate MS Office, MS Publisher, and a long list of software. Fluent in English and Spanish, native speaker, written and spoken, interpreter, translator.
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