Health Care Management
Resume:
KRISTY
HALTER
MBA, BSN
Contact
Address
Viera, FL 32940
Phone
******.******@*******.***
Skills
Adaptable and Analytical.
Exhibits leadership in
developing, interpreting,
and leading Implementation
of policies, strategies, and
outcomes.
Purposeful, detailed-
oriented, and highly
motivated leader.
Technical Skills: Microsoft
Office, Kronos, Peoplesoft,
Centricity HER, Centricity
GM, Athena HER
Multi-tasking and time
management.
Excellent written and verbal
communication.
Highly skilled and motivated health care business professional with 20 + years in leadership. Proven ability to assess and manage complex problems in intense and demanding environments, providing decisive team leadership and structure with a record of motivating and developing employees.
WORK HISTORY
2020-02 -
2022-10
FACILITY DIRECTOR
CRUCIAL CARE
• Ensured staff adhered to all protocols while
managing continuous protocol updates to EVP
Operations.
• Held staff accountable for daily checklists and
completion of tasks promptly.
• Reviewed and maintained budget documents for
the facility including staff, vendors, ap, AR, and financial reporting.
• Oversaw all computer software and systems within the facility.
• Facilitated maintenance of all equipment as well as day-to-day operations.
• Headed required meetings and verified
documentation to uphold all required certifications for the facility and staff.
• Hired, counseled, and provided disciplinary action for associates as necessary including termination.
• Executed adequate coverage for the clinic.
• Directed and implemented strategies aiming to
promote the organization's mission and "voice”.
• Produced complete business plans for the
attainment of goals and objectives set by the board of directors.
• Built an effective team of leaders by providing
guidance and coaching to subordinate managers.
• Ensured adherence to the organization's daily
activities and long-term plans to established policies and legal guidelines.
• Forged and maintained relations of trust with
shareholders, partners, and external authorities.
• Acted as the public speaker and public relations representative of the company in ways that
strengthen its profile.
• Reviewed reports by subordinate managers to
acquire an understanding of the organization's
financial and non-financial position.
• Devised remedial actions for any identified issues and conduct crisis management when necessary.
• Ensured adherence to COLA, CLIA, Joint
Commission Accreditations; Department of Health,
Pharmacy, & BioHzard inspections
2014-10 -
2019-09
PRACTICE MANAGER
HEALTH FIRST MEDICAL GROUP
• Successfully managed overall operations,
development of the medical practice.
• Management of 46 personnel: 12 Providers and 34
employees (interviewing, hiring, payroll, counseling, performance appraisals, discipline, and termination, if indicated.
• Multispecialty offices: Internal Medicine, Family Practice, Pediatrics, Gynecology, Neurology, and
Nephrology.
• Achieved 99th%tile CG-CAHPS patient satisfaction survey results and implement improvements as
needed.
• Achieved 75% completion in 3 months Health Plan's HEDIS through monitoring care gap closures.
• Support Revenue Cycle Management activities
• Office Building management from maintenance,
construction projects, and safety inspections for
multiple facilities.
• Information resource and ambassador to patients, Physicians, and staff.
• Policy and Procedure review and implementation.
2012-05 -
2014-06
OPTIONS PROGRAM MANAGER
FAMILYLINKS, INC
• Developed and implemented plans to improve
program and service quality and instruct Case
Managers in strategies for achieving the goals
established.
• Facilitated department policies and procedures,
preparing unit reports, and developing plans and
researching as needed for the department.
• Reviewed, approved, and signed off on case
records and service plans for all participants.
• Guided Case Managers (interviewing, hiring, payroll, counseling, performance appraisals, discipline, and termination, if indicated).
• Established and maintained positive working
relationships with state, federal, and county
agencies (Area Agency on Aging).
• Confirmed the eligibility services and took final responsibility for accepting or terminating
participants from the program.
• Assigned work according to policy and staff
competencies and coordinate staff schedules to
ensure coverage for all participants.
• Policy and Procedure review and implementation
2005-08 -
2012-04
SERVICE AUTHORIZATION MANAGER
FAMILYLINKS, INC
• Policy and Procedure review and implementation.
• Reviewed all department-generated Individual
Support Plans budgets for service authorization.
• Assisted in the development of policies following County/State/Federal guidelines.
• Navigated quality assurance standards.
• Established and maintained positive and productive working relationships with outside agencies and
County/State representatives.
• Served as the Department contact for all inquiries from external provider agencies that require
assistance with service authorization discrepancies through the Promise Medical Assistance system.
• Liaison with the agency's finance department as
needed in tracking service authorization errors and billing resubmissions.
• Developed systems for tracking ISP, billing, and programmatic data as assigned.
EDUCATION
2012-2014 MASTER OF BUSINESS ADMINISTRATION
DEVRY UNIVERSITY – KELLER SCHOOL OF MANAGEMENT
PITTSBURGH, PA
GPA: 3.98-Graduated with Honors
1994-1998 BACHELOR OF SCIENCE: NURSING
DUQUESNE UNIVERIST- PITTSBURGH, PA
Graduated
INVOLVEMENTS / ACHIEVEMENTS
• 99th%tile Patient Satisfaction Scores
• Six Sigma Yellow Belt
• Health First Medical Group Policy and Procedure
Committee
• Excellence in Leadership Training (Familylinks): Effective Leader, Situational Leadership, SMART
goals, Positive Discipline
• Performance Evaluation, High-Performance Teams,
Managing Conflict in the Workplace, Emotional
Intelligence, Performance
• Management, H.R
• Essentials
• Integration Committee, Council of Accreditation
(COA) Committee, Incident Management
Committee, Employee Retention Committee
.
Contact this candidate