Customer Service Representative
Resume:
Jasmine Carrasquillo
Customer Service Representative
Bellwood, IL 60104
*******.********@*****.***
Energetic and reliable customer service representative, skilled with working with a diverse group of people, personable with
the ability to multi-task and prioritize, and provide excellent customer service. Skill Highlights
Administrative support
Microsoft word
Meets/exceeds goals
Multi- task Management
Patient scheduling
Organizational skills
Customer Service
Telephone skills
Core Accomplishments
Customer Service:
Greet transfer and hold calls
managed customers, conflicts and challenging situations Deliver outstanding service, exceed expectations and build long-term loyalty. Work in teams and in a self-directed environment
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Personal Banker
U.S. Bank - Remote
August 2023 to April 2024
Assisting customers with their various banking or financial needs. Including transferring funds, filing disputes. Assisting customers by transferring to the correct department based on their inquiries. Also, assisted customers with online banking.
Customer Service Representative
PCG Consulting - Maywood, IL
March 2021 to March 2023
Multitasking, customer service representative, accepting over 30 inbound calls a shift, assisting clients with their claims. Answering questions, solving issues different kinds of issues with claims, with great customer service skills. Always polite and empathetic, also created customer appointments, maintained up-to-date knowledge of customer accounts, and explained products and benefits to clients. Claim status
Medulla llc - Oakbrook Terrace, IL
March 2017 to June 2019
Determines covered medical insurance losses by studying provisions of policy or certificate. ... Protects operations by keeping claims information confidential. Prepares reports by collecting, analyzing, and summarizing information and review all invoices or bills that leave the business to ensure their accuracy and minimize negative customer feedback.
Guest Service Representative
Redroof Inn - Downers Grove, IL
June 2013 to August 2016
With a great attitude i greeted customers, accommodated customers making sure their stay was great! Checked people in and out. Ran a full 10 hr shift and went above and beyond for customers. Care Provider
Community Health Network - Hillside, IL
May 2016 to July 2016
Assist clients with care giving needs.
Front Desk Agent
Springhill Suites Marriott - Elmhurst, IL
September 2015 to April 2016
Greeted customers with an enthusiastic attitude, accommodated customers with pleasure making sure they were happy with their stay and answered phones calls and booked rooms. Receptionist
United Rx
January 2011 to February 2015
Hillside, il
Managed incoming calls forwarding to different extensions, filed important medical billing paper works, customer
service, and made outbound calls to nursing rehabilitation facilities. Telemarketer
Teleperformance U.S.A - Oak Brook, IL
March 2006 to March 2008
Teleperformance usa - Oakbrook, il
Answered inbound calls with great customer service to activate credit cards, persuaded customers to buy insurance for there credit card.
Education
cosmetology
Regency beauty institute - Darien, IL
2013 to 2014
High school diploma or GED
Skills
• Customer Service
• Call Center
• CSR
• Customer Care
• Typing
• Windows
• Customer service
• Telemarketing
• Guest services
• Front desk
• Documentation review
• Organizational skills
• Microsoft Office
• Communication skills
• Computer skills
• Data entry
• Banking
• English
• 10 key typing
• Word processing
Assessments
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical terminology — Proficient
May 2023
Understanding and using medical terminology
Full results: Proficient
Cleaner fit — Proficient
November 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Administrative assistant/receptionist — Proficient November 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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