Customer Service Representative
Resume:
Professional summary CSR Customer Service Representative with over 6 years of experience, adept at managing customer inquiries and resolving issues efficiently. Proficient in utilizing Microsoft Office and Adobe Creative Suite to enhance service delivery. Demonstrates strong problem-solving skills and a commitment to continuous learning and improvement, aiming to leverage expertise in a remote customer service role.
Employment history
Mar 2023 - Jan 2024 CSR Customer Service Representative, Dialog Direct Qaulfon Highland Park, Michigan, United States
Communicate eligibility, benefits, claims policies and procedures Document each customer encounter and resolution in appropriate computer tracking system Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Schedule appointments
Problem solving Focused on learning
new skills and staying updated with industry changes. Provided efficient and courteous service to customers at all times. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Experienced with social media and communications platforms. I was top level customer service representative which was G5 May 2022 - Mar 2023 EDD Claims Agent, Aston Carter (contract position) Woodland Hills, California, United States
Analyzing claim information to identify discrepancies or missing information Assessing the information against requirements based on UI Code, Policies, and Procedures Sending employers standard forms to obtain additional information or clear up discrepancy Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated Reviewing wage and income information, benefits payments, and cross matching to determine if payments were made appropriately
Notating all actions taken on a claim clearly and thoroughly All other duties as assigned by management to support claim processing. Susan Wolaver
CSR Customer Service
Representative Remote
6601 Eucalyptus Dr sp225, Bakersfield, United States, 93306 661-***-****
**************@*****.***
Mar 2019 - Jan 2023 CSR Customer service representative, Blowin Smoke Bakersfield, California, United States
Addressed customers concerns using problem solving skills Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Utilized automated systems to log and retrieve call information
• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
• Updated and maintained database with accurate customer information and timely data entry
• Referred unresolved customer grievances to designated departments for further investigation.
Feb 2018 - Mar 2019 Medical records/ Scheduler, Sierra Vista Clinic Bakersfield, California, United States
Achieved appointment-setting goals by meeting objectives and metrics
• Communicated additions, cancellations and special requests for appointment schedules to appropriate parties
• Utilized computerized appointment scheduling system and supported updates
• Answered phones, returning messages to schedule appointments
• Created, maintained and entered information into databases
• Scheduled and confirmed appointments for customers.
• Maintained accurate records of all scheduled appointments. Education
1983 - 1984 GED
Azusa Adult School, Azusa, California, United States Courses
CNA Certification 00260918
Skills Problem Solving Skills
Experienced
Time Management Customer Support/Service
Experienced
Microsoft Office
Experienced
Detail Oriented
Experienced
Multitasking
Experienced
Team Player
Experienced
Resolve Customer Issues
Experienced
Computer Skills
Experienced
Microsoft Outlook
Experienced
Languages English
Proficient
Additional information HONORS & AWARDS
Delta Dental Certificate of completion
Delta Dental Certificate of completion of the 8 week dental course. Passing score 98% HONORS & AWARDS
Olans Mills Portrait Studio
Top sales award featured in there monthly paper
Certificate
Global Compliance
2022 Corporate Compliance Training - Contingent Worker certificate References Candi Little
Blowin Smoke
John Imoe
Heavy Equipment operator
Renee Riley
Healtn Care
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