Scrum Master Product Management

Experience

COI Gainesville, GA

Scrum Master/Product Management 01/2024 - Present

• Mentored a cross-functional team of 15 resources to deliver qualityproducts which led to over $3 M in revenue • Led the company implementation and adaptation of JIRA which reduced thetime to create and manage tickets by an average of 3 days • Enforced Kanban principles as a scrum master that reduced the Cycle time by 25% which increased the team's throughput in less than 9 weeks. • Developed web scraping program in Python to help the firm download public data, including over 10,000 company descriptions and stock quotes,enriching internal data and increasing research efficiency by over 45%

ASIAN CHAO Atlanta, GA

Assistant Manager 07/2015 - Present

Ensuring incoming staff complies with company policy • Training staff to follow restaurant procedures• Maintaining safety and food quality standards• Keeping customers happy and handling complaints• Organizing schedules• Keeping track of employees’ hours• Recording payroll data• Ordering food, linens, gloves and other supplies while staying within budget limitations • Supervising daily shift operations• Ensuring all end of day cash outs are correctly completed• Coordinating daily front- and back-of-house restaurant operations• Controlling operational costs and identifying ways to cut waste• Appraising staff performance• Interviewing/recruiting new employees• Interacting with guests to get feedback on product quality and service levels

Panda Expres Atlanta, GA

Assistant Manager 11/2012 - 06/2014

• Greeting customers• Taking food and beverage orders and accurately entering them into the ordering system• Making menu item recommendations• Communicating any food allergy or special nutrition needs to kitchen staff• Ensuring all orders are filled quickly and accurately and that food is high quality• Providing attentive service to diners• Promptly addressing any customer service issues and referring to management if and when necessary • Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area Skills

Communication skills, Bilingual, Leadership, Time management, Computer literacy, Scrum Coaching, Product Management, Customer service

Education

SAFE Certification Atlanta, GA

Product Management 04/2024

SAFE Certification Atlanta, GA

Scrum Master 04/2024

University of Yaoundé 1 Yaoundé, Cameroon

BA History 07/2010

Languages

French

Certificates

SAFE Product Management Certification, SAFE Scrum Master Certification Ignace Leumassi

404-***-**** ************@*****.*** Riverdale, GA

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