Customer Service Administrative Assistant
Resume:
MICHEL JONES
Customer service/ Administrative assistant
Oklahoma City, OK 73135
*************@******.***
Customer service and receptionist /Adminstrative skills also a certified nursing assistant
CPR certified
packaging, sorting mail
Sales experience and customer service :reservation, Medicare insurance, office, 10 years helping
other is my passion
Authorized to work in the US for any employer
Work Experience
Surveyor
Dynata - Oklahoma City, OK
May 2022 to Present
Conduct surveys over the phone and at properties - Examine previous records and evidence to ensure
data accuracy « Research and survey s data collection
Inbound contact representative 2
Humana - Oklahoma City, OK
June 2021 to Present
Assist them with a variety of inquiries including but not limited to: primary care provider changes, locating
providers/specialists in our provider network, benefit/coverage, authorizations; provider claims inquiries,
grievances and appeal. Also can experience with mentor data collections. Clerical information, medical
scheduling, pre certifications Administrative/operational/customer support assignments.healthcare data
collection. Represents company by addressing incoming telephone,digital,or written inquiries. Varied
activities such as moderately complex administrative/operational/customer support assignments
following standard policies/ practices that allow some opportunities for interpretation/deviation or
independent discretion. Escalates unresolved and pending customer grievances
Credit Consultant
Progrexion - Oklahoma City, OK
July 2020 to June 2021
Credit consultant for Lexington law credit repair services, sales communications with clients to set up
with credit repair serv
AppleCare Advisor
Conduent - Oklahoma City, OK
August 2019 to February 2020
answering questions about our products and services and providing world-class customer service,
troubleshooting, and technical support
Car Rental Agent
Enterprise Holdings - Oklahoma City, OK
July 2019 to December 2019
Providing great patient care. Answering patient calls and determining how best to help them. Providing
physical support for patients or residents with daily activities and personal hygiene, including bathing,
dressing, getting out of bed, - using the toilet, walking, standing, or exercising
Technical Support
Telperformance USA - Oklahoma City, OK
September 2018 to January 2019
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve
advanced technical inquires. Troubleshoot home and business networks. Acts as a technical resource in
assisting remote users to resolve problems with equipment and data.
Office Assistant
Income taxes r us - Oklahoma City, OK
2015 to 2018
Office assistant for tax office cleaning filling answer calls and preparing or taking payment
Education
Some college in Diverse studies
@ my.indeed.com
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