Project Manager

MADELINE MCMULLEN

Tampa, FL *****

812-***-**** - ****************@*****.***

SKILLS

Client Relationship Management Project Management/Execution Communication/Presenting Organization/Time Management Analytical/Detail Oriented Leadership/Team Collaboration Self Starter/Goal Driven Problem Solving/Process Improvement PROFESSIONAL SUMMARY

Results-driven Project Manager with a successful track record of leading cross- functional teams and delivering projects on time. As a former Vendor Specialist and Vendor Manager, I have demonstrated my ability to build strong client relationships and drive business growth across multiple categories. I am seeking to leverage my diverse expertise and strong interpersonal skills to drive sales and exceed revenue targets in a dynamic sales environment.

WORK HISTORY

03/2024 to Current Project Manager

Chewy – Tampa, FL

Monitored and managed team projects using a detailed monthly tracker, ensuring tasks were assigned and completed on time, showcasing strong organizational and project management skills

Proposed and coordinated potential projects across various functions, aligning on steps and responsibilities, demonstrating effective cross-functional collaboration and strategic planning

Analyzed historical sales data in collaboration with the demand planning team, ensuring accurate forecasts for peak periods, reflecting my data-driven approach to sales planning

Conducted thorough analyses to identify vendor performance improvement opportunities, evaluating scenarios for enhanced delivery times, showcasing my analytical skills and focus on continuous improvement Developed processes to reduce additional handling charges, collaborating with packaging teams and vendors to implement cost-effective solutions, highlighting my problem-solving abilities and cost management skills Performed comprehensive analysis on a new product category, identifying high return rates and strategizing solutions to improve delivery times and customer satisfaction, demonstrating my ability to identify issues and implement effective solutions.

04/2022 to 03/2024 Vendor Performance Manager

Chewy – Tampa, FL

Maintained and expanded relationships with over 160 vendors through daily, weekly, and monthly meetings, ensuring consistent performance and alignment with sales standards

Spearheaded a strategic initiative for a new category, achieving a 97% on-time shipping rate during peak seasons and a 50 basis point year-over-year improvement, showcasing my strategic planning and execution skills Developed and launched the 2023 Vendor Performance Program, enhancing scalability and performance across all vendors

Achieved a rapid improvement in key metrics, demonstrating my ability to drive process improvements and exceed targets

Led cross-functional teams as the Holiday Captain for 2022, coordinating efforts across demand planning, supply chain, pricing, promotions, merchandising, and customer service to ensure peak readiness and drive improvements, demonstrating strong leadership and collaborative skills

Implemented a promotion eligibility process using statistical analysis, resulting in notable improvements in order cancellations and on-time shipping during high-demand periods, highlighting my analytical and problem-solving abilities. 08/2020 to 03/2022 Associate Vendor Performance Manager Chewy – Dania Beach, FL

Fostered strong relationships with over 120 clients, integrating new product categories and ensuring performance met high standards, demonstrating my ability to cultivate and manage key client relationships effectively Documented a comprehensive report on 2021 operational outcomes, providing strategic recommendations for technical and process enhancements to boost efficiency

Developed and executed a robust project framework for Holiday 2021, coordinating across multiple teams to ensure a seamless and successful sales season, showcasing my project management and organizational capabilities Optimized daily operations and inventory management, ensuring product availability and preventing stockouts, reflecting my ability to manage logistics and maintain high customer satisfaction

Proactively managed operations during inclement weather, maintaining service continuity and ensuring a positive customer experience, demonstrating crisis management and customer service expertise.

01/2020 to 08/2020 Vendor Specialist

Chewy – Dania Beach, FL

Exceeded daily and weekly cold call and email targets to successfully onboard 63 new vendors, expanding product offerings and contributing to significant sales growth exceeding $25 million

Built strong vendor relationships by holding recurring meetings to identify business growth opportunities, such as optimizing merchandising strategies, enhancing customer engagement and driving conversion rates Proactively identified and filled product gaps to meet customer demand, enhancing overall customer satisfaction and sales performance. Negotiated with vendors to secure the best products at the best prices

Conducted detailed analysis and strategic adjustments in product categories, such as Farm, resulting in a 1,500 basis point increase in gross margins within a short timeframe

Researched and identified lucrative growth opportunities within the Specialty Pet division, uncovering a $28M total addressable market 05/2019 to 12/2019 Interior Design Internship

D Ray Décor – Greenwood, IN

Assisted in strategic planning and product selection to meet client requirements, ensuring optimal space utilization and efficient procurement processes Created compelling presentations highlighting design solutions, contributing to over $30,000 in revenue from five successful client projects Cultivated strong vendor relationships, facilitating the procurement of specialized home furnishing products essential for client-specific home improvements. 05/2018 to 07/2018 Sales Associate

Seaside Style – Seaside, FL

Developed strong client relationships through personalized consultations, effectively addressing their needs with empathy and expertise Achieved consistent sales success, surpassing daily targets through strategic sales techniques and in-depth product knowledge

Collaborated closely with stakeholders to analyze market trends and optimize promotional strategies, ensuring alignment with industry standards. EDUCATION

12/2019 Bachelor of Science: Apparel Merchandising Indiana University - Bloomington, IN

Minor: Entrepreneurship and Small Business Management

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