Medical Assistant Customer Service

Janice Perkins

731-***-**** • ***************@*****.***

Profile

Superior certified medical assistant with over twenty-one years of experience. Seeking to obtain a position that is challenging and diverse in the medical field that will allow me to utilize my skills and experience furthering my education into a growing organization with benefits. Have continually demonstrated a positive work ethic, high technical aptitude, and passion for the medical field throughout my career. Seeking and challenging new opportunities within any medical setting or customer service.

Summary of Skills

Contact Nurse/Medical Assistant

Answering over 600 calls a week triaging incoming patient care calls per provider protocols.

Collaborating with providers for patients involving medication refills, completion of pre-certs, prior approvals and symptom triage, including following up with customer concerns.

File and type letters, traveling to other offices to perform tests and training staff.

Healthcare

Preparing and managing appointments.

Verifying prescription information with in-house or outside providers.

Maintaining privacy of customer records in compliance with HIPAA and any company policies.

Customer Service

Providing friendly and professional service to all customers during their visit.

Assisting/transporting special needs clients with activities of daily living.

Remaining knowledgeable of medical terminology to provide informed and appropriate recommendations to patients.

Professional Experience

Jackson Clinic, PA Jackson, TN 2017- Present

Contact Center Nurse

Responsible for answering and/or directing queries of patients. Scheduling appointments and interacting with families on a day to day basis always providing positive feedback and great care.

First Care Medical Brownsville, TN 2001 – 2017

Medical Assistant

Worked as an amazing medical assistant and receptionist performing the essential tasks of organizing the daily itinerary for doctors, staff, visitors, and patients scheduling appointments, EKG, precert for insurance, handling emergencies, and monitoring stock. Proficiently e-scribed medication refills, made abnormal/normal lab calls, and assisted providers with patients.

Super D Brownsville, TN 1998 – 2001

Pharmacy Tech and Cashier

Assisted along with pharmacist with filling medications, and challenged with creating positive customer perceptions following store opening in area. Have excelled in performance with customer satisfaction surveys, receiving the "Customer Care Award" in 2000 for having the top reviews at the store location.

Education

Highlighted Continuing Education 1987 - Present

HRV

Medical Terminology

PFT

Cardiac Experience: Assist with Echo and Stress Test

Phlebotomy skills

ABI

E-Scribing medications

Sudopath

Haywood High School 1987

High School Diploma

West Tn Business College 2002

Associates Degree with Honors

West TN Business College

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