Medical Assistant Patient Care
Resume:
PATRICE
THOMAS
********@*****.***
Shreveport, LA 71105
Bold Profile
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail- oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
PROFESSIONAL SUMMARY
Oak Street Health - Medical Assistant/Phlebotomist Shreveport, LA • 11/2023 - Current
Fast Pace Health - Medical Assistant
WORK HISTORY
Sanitized, restocked, and organized exam rooms and medical equipment.
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Obtained client medical history, medication information, symptoms, and allergies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Performed medical records management, including filing, organizing and scanning documents.
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Documented vital signs and health history for patients in clinic and hospital environments.
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Collected and documented patient medical information such as blood pressure and weight.
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Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
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Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
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Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
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Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
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Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
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Assisted with routine checks and diagnostic testing by collecting and processing specimens.
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Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
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Phlebotomy (9 years)
CMA (10 years)
Electronic Health Records
SKILLS
Eastern College of Health
Vocations
Shreveport, LA • 08/2013
Certificate in Medical Assistance:
Medical Assistance With Phlebotomy
Training
EDUCATION
Woodlawn High School
Shreveport, LA • 05/2001
High School Diploma
Medical Assistant Certification
CERTIFICATIONS
Mansfield, LA • 10/2022 - 05/2023
Bossier Family Medicine - Medical Assistant
Bossier City, La • 01/2022 - 05/2022
Medix - Medical Assistant/COVID-19 Screener
Shreveport • 08/2021 - 01/2022
Willis Knighton Cancer Center - Medical Assistant
Shreveport, La • 01/2021 - 08/2021
Hamilton Health Box - Medical Assistant/Covid
Sanitized, restocked, and organized exam rooms and medical equipment.
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Obtained client medical history, medication information, symptoms, and allergies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Performed medical records management, including filing, organizing and scanning documents.
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• Called and faxed pharmacies to submit prescriptions and refills. Documented vital signs and health history for patients in clinic and hospital environments.
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Collected and documented patient medical information such as blood pressure and weight.
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Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
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Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
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Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
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Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
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Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
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Directed patients to exam rooms, fielded questions and prepared for physician examinations
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Assisted with routine checks and diagnostic testing by collecting and processing specimens
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Completed clinical procedures and gathered patient data for interpretation by physician
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Obtained client medical history, medication information, symptoms and allergies.
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• Performed duties to support patient and staff.
Attended daily briefings with supervisors to discuss issues with security screening processes
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• Tested patients for Covid-19 daily.
Performed clerical duties, such as word processing, data entry, answering phones and filing
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Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
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Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
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Houston, Texas • 03/2020 - 08/2020
Arklatex Children's Clinic, Dr. Galen Sanders - Medical Assistant 12/2019 - 03/2020
City of Shreveport - Administrative Assistant
12/2018 - 12/2019
Private Practice Doctor - Medical Assistant
01/2018 - 12/2018
Specialist Hospital Shreveport - Patient Registration Clerk 04/2017 - 10/2017
Highland Clinic - Patient Account Representative
09/2014 - 12/2015
• Tested patients for Covid-19
Assisted with routine checks and diagnostic testing by collecting and processing specimens
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• Triaged patients and checked patients temperature
• Charting in EMR using Athena and Axiom
• Faxed, filed, and ordered materials as needed
• Use proper PPE in accordance with CDC guidelines.
• Performed flu & strep test
Assisted with routine checks and diagnostic testing by collecting and processing specimens
•
Directed patients to exam rooms, fielded questions and prepared for physician examinations
•
Obtained client medical history, medication information, symptoms and allergies
•
Performed clerical duties, such as word processing, data entry, answering phones and filing
•
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
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Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
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• Called and faxed pharmacies to submit prescriptions and refills. Hire contractors to go out into the city to clean properties, demolish houses & buildings
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• Type up contracts, file contracts, make sure contractors are paid
• Assist inspectors with any premises
Managed relational database to store information for reference, reporting and analysis.
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Injections, draw blood, assist with exams, urine & stool samples, triage, call in prescriptions, make appointments for referrals, assist with female exams
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Completed clinical procedures and gathered patient data for interpretation by physician
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Taught patients about medications, procedures and care plan instructions
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Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
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Register patients, scan insurance cards, verify insurance, build patient charts, schedule appointments, answer multi- phone lines.
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Advance Tax - Data Entry Clerk
01/2010 - 02/2013
CenturyLink - Collections Rep 1
04/2011 - 04/2012
U S Support - Advanced Technical Support Rep
01/2009 - 08/2009
• Take payments on delinquent accounts
• Sent out billing notifications
• Make outbound calls to patients
• Send out letters from each provider in the clinic
• Posted payments and processed refunds
Contacted patients after insurance was calculated to obtain payments
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Worked with outside entities to resolve issues with billing, claims and payments
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Monitored flags and resolved urgent items with accuracy and efficiency
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• Responded to patient, family and external payer inquiries. Corrected data entry errors to prevent duplication or data degradation
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Added documents to file records and created new records to support filing needs
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Kept optimal quality levels to prevent critical errors and support team performance targets
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Participated in team-building activities to enhance working relationships
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• Collaborated with team members to achieve target results. Used skip tracing resources to locate debtors and updated information in company system
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Reviewed collection reports to determine status of collections and amounts of outstanding balances
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Counseled debtors on payment options and arranged installment agreements
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Monitored accounts for compliance with established payment plans and flagged non-compliances.
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Maintained servers and systems to keep networks fully operational during peak periods
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Collaborated with vendors to locate replacement components and resolve advanced problems
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Increased sales by educating prospects on benefits of products and services in comparison to competitors.
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ACCOMPLISHMENTS
Strong capabilities in managing crisis events such as the need to reschedule clients or handle emergency situations
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Effectively communicate with all levels of personnel; thus facilitating a smooth more harmonious atmosphere
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AUTHORIZED TO WORK
Authorized to work in the US for any employer
Willing To Relocate: Anywhere
PERSONAL INFORMATION
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