Los Angeles Customer Service

Jonathan Lechuga

**** ****** **., *** *******, CA 90031

323-***-**** ***********@*****.***

Education

East Los Angeles College

Los Angeles, CA

Associate of Arts in Business

James A. Garfield High School

Los Angeles, CA

Diploma

Professional Experience

Eastsidedealz LLC

Owner/Operator August 2022 - Present

Managed high-value and confidential item logistics. Coordinated routing and dispatch operations.

Delivered excellent customer service and answered client inquiries. Picked up and delivered packages, ensuring adherence to safety and transportation protocols.

Oak Paper Products

Shipping Clerk/Assistant Supervisor March 2021 - August 2022 Prepared shipping documents and scheduled outbound freight. Created and modified daily operational reports.

Performed data entry and used Outlook for communication with CSR. Assisted in routing and provided customer service to will-call customers. Operated Oracle software for shipping operations and resolved discrepancies. Venator Corp

Shipping Clerk/Assistant Supervisor November 2015 - March 2020 Prepared shipping documents and scheduled outbound freight. Managed data entry and daily report updates.

Communicated with CSR via Outlook and provided customer service to carriers. Assisted in shipping, receiving, and billing processes, resolving issues and discrepancies. 99¢ Only Stores

Standup Forklift Replenishment October 2013 - November 2015 Operated standup forklift for inventory control.

Managed inventory storage and loaded pallets efficiently. Conducted inventory reports and sweeps.

Completed orders using an electric pallet jack and ensured items were palletized and shrink-wrapped.

Jonathan Lechuga

1930 Sichel St., Los Angeles, CA 90031

323-***-**** ***********@*****.***

AutoZone

Customer Service Representative January 2011 - October 2013 Onboarded new customers and provided auto product recommendations. Educated customers on product benefits and resolved support calls. Dispatched drivers for emergency calls and managed cash register duties. Skills

Bilingual: Fluent in Spanish

Forklift Operation: Sit-down and Stand-up

Equipment Operation: Electric Pallet Jack

Customer Service: Excellent interpersonal and communication skills Software Proficiency: Microsoft Office Suite, Oracle software Typing Speed: 55 WPM

10-Key Proficiency: 10,000 KPM

Logistics: Container tracking on track trace.com

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