Customer Service Representative

SENTHER SLADE

ADDRESS: *** **** ****** #* · PHONE: 959-***-****

E-MAIL: *********@*****.***

THERAPEUTIC RECREATION DIRECTOR, RECEPTIONIST, OFFICE WORKER, BUDTENDER

EDUCATION

AUG 2003– JUNE 2007

HIGH SCHOOL, Bristol eastern high school

-Who’s who among high school students

-president’s award for academic achievement

JUNE 2011 – AUG 2012

INTERNSHIP, Jerome Home Senior living

MAY 2007– JUNE 2009

ASSOCIATE’S DEGREE, Briarwood CollegE

-FedERAL PELL GRANTS - Dean’s List (4x)

MAY 2008 – JUNE 2012

BACHELOR OF SCIENCE DEGREE, Central connecticut state university

- Major: Psychology; Minor: gerOntology

- DEAN’S LIST (5x) - JAPANESE AMERICAN CULTURAL CLUB

- PSYCHOLOGY CLUB - PHI THETA KAPPA HONOR SOCIETY

-GPA 3.8

MAY 2012 – DEC 2012

CERTIFICATION FOR THERAPEUTIC RECREATION, Middlesex community college

-Philosophy club

EXPERIENCE

MAY 2012 – SEPT 2021

LEAD THERAPEUTIC RECREATION DIRECTOR, litchfield woods (Health care center)

-HANDLING all state documentation - singing & playing guitar / keyboard

-planning & facilitating group program activities - Hula Hoop Entertainer

JULY 2015 – OCT 2015

WAITRESS/SERVER/DELIVERY, franks pizzA

-TAKING ORDER - WAITING/BUSSING TABLES - PIZZA DELIVERY

MAR 2024 – JUNE 2024

THERAPEUTIC RECREATION DIRECTOR, Cherry brook (Health care center)

-Interview / Computer Entry for Assessment Evaluations for all new Admissions

-Discharge Summaries, Resident Progress Notes, & Care-Plan Coordinator

-Transporting residents to / from scheduled programs & activity areas

-Planning & Facilitating Resident Recreational Activities / Programs

SKILLS

EXCELLENT COMMUNICATION SKILLS

EXCEPTIONAL TYPING SKILLS: 204WPM

PROFICIENT COMPUTER SKILLS

MUSICAL THERAPY / ENTERTAINMENT ABILITIES

SUFFICIENT KNOWLEDGE OF PRIMARY COMPUTER SOFTWARE PROGRAMS

10+ YEARS OF EXCEPTIONAL CUSTOMER SERVICE

ACTIVITIES

I am very passionate person who loves to learn and assist others whenever possible. I have experience in both regular staff positions as well as in leadership roles in the past, making me very versatile and flexible in a variety of situations and am equally open to long working hours, weekends, holiday shifts, sudden shift changes, accommodating any employers’ work requirements for any Full Time or Part Time positions. I pride myself on being able to quickly and easily adapt to my every-changing surroundings, as I understand the importance of being able to change with the times. I have proficient knowledge of a wide variety of computer software that is required for office jobs, receptionists, and also software more specific to that which is used in a nursing home or skill nursing facility, including but not limited to: Microsoft Word, Excel, PowerPoint, Point of Care, Point Click Care [POC/PCC], along with older computer database software such as ECS. Furthermore, I am an intermediate language buff who knows quite a bit of French and Japanese. I am also learning German at present as well. I am certified as a TRD, I hold a BA of Science degree in Psychology, minoring in Gerontology, a certification in Therapeutic Recreation, and an Associate’s degree in General Studies: Psychology. I have always greatly enjoyed working in the nursing home environment, particularly working for a Non-Profit organization, however, that isn’t to say that I wouldn’t be even happier exploring new avenues of employment if given an opportunity! I have a very flexible availability and am ready for immediate hire. Salary and wages are negotiable.

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