Customer Service Call Center
Resume:
Bridget Smallcanyon
*** *. ********** **. *** ***6
Tempe, AZ 85283
Objective:
With over ten years of call center experience, I'm a dedicated customer service rep driven to deliver top-notch service. I'm eager to utilize my skills and grow with a company that values excellence and offers opportunities for development.
Professional Experience:
Patient Service Representative, TriWest Healthcare Alliance, Tempe, AZ
February 2017- February 2018
Managed high-volume incoming calls in a fast-paced call center environment, providing assistance to veterans with healthcare inquiries and concerns.
Demonstrated exceptional customer service skills by addressing inquiries and resolving issues promptly and professionally.
Coordinated appointments, referrals, and authorizations for veterans in alignment with healthcare provider guidelines.
Maintained accurate and confidential patient records and documentation, ensuring compliance with HIPAA regulations.
Collaborated with healthcare providers and insurance companies to facilitate seamless patient care for veterans.
Customer Service Representative, Konica Minolta Business Solutions, Phoenix, AZ
November 2016 – February 2017
Handled over 120 inbound calls daily, providing technical support and troubleshooting for printers and copier machines.
Collaborated closely with technicians and service teams to escalate and resolve complex technical issues promptly.
Utilized CRM systems to efficiently manage service requests, track customer interactions, and maintain accurate records.
Consistently met and exceeded performance metrics, including call handling time and customer satisfaction ratings
Customer Service Representative, McKesson, Scottsdale, AZ
August 2015 – September 2016
Documented customer inquiries, conducted thorough research, and provided effective resolutions to ensure customer satisfaction.
Managed a high volume of inbound and outbound calls in a fast-paced call center environment.
Gathered and verified medical information from customers and healthcare professionals, maintaining accuracy and confidentiality.
Benefits specialist, Xerox, Tempe, AZ
June 2014- July 2015
Handled calls from customers regarding various inquiries, issues, and requests.
Provided prompt and courteous assistance, addressing customer concerns and resolving issues effectively.
Utilized company systems and resources to accurately document customer interactions and transactions.
Skills:
CRM
Sales force
Customer service
Inbound/outbound calling
Microsoft office sweep
Data entry
Education:
DeVry University – Associate in Network Systems Administration
River Ridge High School – Diploma
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