Customer Service Representative
Resume:
KINYATTA M. BUTLER
*********@*****.***
SKILLS:
*Customer Service *Office Administration *Payroll
*Collaboration *Customer Engagement *Onboarding
*Team Support *Project Management *Sales
EXPERIENCE:
Processor Specialist-Thaw-Roberthalf Employment Agency, Detroit MI (2/2024- 6/2024)
-Process incoming applications for utility assistance.
-Assist customers with the application process.
-Call and update information with customers.
-Explain different assistance options to customers.
-Receive incoming calls from customers.
-Collaborate with the management and processing team daily to reach closing goals. Operations Specialist I-United Wholesale Mortgage, Pontiac MI (4/2023-8/2023)
-Supported processing and post-closing teams.
-Reviewed documents for completeness and accuracy.
-Collaborated with the processing team daily.
-Handled incoming calls when necessary.
Administrative Assistant-Roberthalf Employment Agency, Dearborn MI (2/2023-4/2023)
-Answered multi-level phones.
-Assisted with administrative duties as needed.
-Delivered exceptional customer service support to employees and management staff. Sales Counselor-All Seasons Birmingham, Birmingham MI (8/2022-1/2023)
-Prepared leases and move-in packets.
-Processed move-ins.
-Professionally toured prospects.
-Successfully organized prospect events and luncheons.
-Addressed residents' concerns as needed.
-Successfully performed home visits, gift bag drops, and marketing surveys. Human Resources Coordinator-Butler Logistics LLC, Southfield MI (9/2020-3/2021)
-First point of contact for all HR inquiries and correspondence.
-Confidentially scanned and manually filed all I-9s, IDs, SSNs, W4s and Direct Deposits.
-Reviewed incoming applications.
-Interviewed potential drivers.
-Processed Payroll.
-Created and updated company HR policy and procedure booklet regularly.
-Responsible for onboarding new employees.
Leasing Consultant-Singh Management, Canton MI (4/2018-7/2020)
-Prepared leases and renewals.
-Prepared and mailed 30, 60, and 90 late notices.
-Processed move-outs, move-ins and updated leases as needed.
-Performed follow-up calls for late rent.
-Processed credit applications.
-Reviewed rent ledger with residents.
-Successfully organized community events for residents. Receptionist/Program Coordinator-Excellent Schools Detroit/DAPCEP, Detroit, MI (04/2016-3/2018)
-Assisted with administrative duties as needed.
-Created and maintained databases for DAPCEP alumni and volunteer program.
-Responsible for coordinating Pop STEM workshops with school administrators for Pre-K-12th grade.
-Assisted with the DAPCEP program showcase, award ceremonies, and program open house. Leasing Consultant/Traffic Coordinator-Roberthalf Employment Agency-Dearborn, MI (07/2014-12/2015)
-Entered driver logs into Excel system.
-Updated traffic board in Excel as well as completed file audit for drivers.
-Professionally toured prospects while delivering exceptional customer service.
-Typed move-in and renewal leases, prepared move-in packets and answered phones. Leasing Consultant-KPM Group Employment Agency, Livonia MI (9/2012-11/2012)
-Handled all administrative duties of the front office as it pertained to office management.
-Typed move-in and renewal leases, prepared move-in packets and answered phones.
-Professionally toured prospects while delivering exceptional customer service.
-Delivered customer service support to residents for inquiries and maintenance requests.
-Received rental payments and interviewed individuals for potential residency. Leasing Consultant-Beacon Management, Southfield MI (05/2008-4/2010)
-Professionally toured prospects while delivering exceptional customer service.
-Successfully implemented move-ins, move-outs, renewals, and warm calls.
-Delivered customer service support to residents for inquiries and maintenance requests.
-Received rental payments and interviewed individuals for potential residency. EDUCATION:
Beztak University Fair Housing 2024
All Seasons Senior Living Training Program 2023
Singh Multi-Family Education-Fair Housing
Kaplan University-Business Administration Studies-June 2016 to 2017 Grace Hill Multi-Family Education-Fair Housing, Customer Service, Leasing for a Living Apartment All Stars Workshop-Close like the Pros
Michigan State University-Undergraduate Studies-Completed 2 Years TECHNICAL
Microsoft Office, Google Drive, White Fence, SharePoint, Lease Generator, DLS, Service Management System, Blue Moon First Advantage/SafeRent, Credit Retriever, Minol, Yardi, Salesforce, Paychex Systems, Sherpa CRM, Oneday, Happyco.
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