Business Development Project Management

CAREER PROFILE

Dynamic, transformational thoughtful leader working in strategic planning and high-impact management to drive class-leading business goals into innovative solutions that elevate revenue and streamline operations, while bringing census to drive meaningful change to positions for success and expansion. Influential collaborator with a talent for building, aligning and motivating teams to overdeliver on challenging sales, quality, and operational objectives.

Skills & Expertise

Strategy: Strategic decision-maker with 4+ years' experience challenging the status quo and realizing ground-breaking initiatives that drive growth

Leadership: Cultivate high-performance business environments through hands-on management and strategic leadership

People Management: Optimize recruitment pipeline to source, attract, mentor, and empower top talent, while advancing key business goals by setting challenging KPIs and supporting teams

Project Management: Build milestones, schedules around wider organizational goals to deliver complex projects (full lifestyle)

Business Insights: Translate market trends/ competitor analyses into business intelligence that informs qualified decision-making at senior level.

Business Development: Record of success in designing and tracking strategies that deliver on targets.

Cross-functional collaboration: Bridge the gap between multiple business units within both medium and large-scale retail environments.

Career Profile

Café Ambassador

Capital One

Orchestrated legendary customer experiences within the North Texas market region, consistently exceeding expectations and reinforcing brand loyalty.

Strategically organized and documented creative collaborations and partnerships with local brands, companies, and non-profit organizations aligned with Capital One's mission, enhancing brand visibility and community engagement.

Facilitated seamless integration of digital banking tools and resources, empowering customers to navigate financial management independently and promoting a positive banking experience.

Provided personalized guidance to customers, identifying their needs and recommending digital services to support their financial goals.

Cultivated strong relationships with local businesses, nonprofits, and charities, exploring sponsorship opportunities and driving financial literacy initiatives to enrich community engagement and foster sustainable growth.

Enhanced customer satisfaction scores through the implementation of engagement strategies and proactive assistance with digital banking tools.

Successfully secured partnerships with local organizations, expanding brand reach and community impact across the North Texas region.

Partnered with a financial literacy workshop series in collaboration with local non-profit, reaching over 200 Community members and empowering them with essential money management skills.

Certified Money & Life Mentor

Certified New Hire Catalyst

Customer Service Supervisor

Floor & Decor

Manage end-to-end recruitment process to source, interview, onboard, train candidates with the potential to add business value.

Establish and embed best practices, standards and KPIs in all workflows to deliver the organization’s mission while elevating the bottom line.

Partnered with contractors to build purchase orders.

Spearheaded day-to-day operations to excel companies value.

Provide training, ongoing support and guidance to ensure a smooth transition to new solutions.

Partnered with inventory specialists to streamline processes, setting leadership, strategies, and project management.

Team lead

Walmart

Partnered with different levels of management to ensure all operations run smoothly.

Spearheaded day-to-day employee engagement operations, promoting a culture of inclusivity, motivation, and continuous improvement to optimize internal performance.

Lead and monitor the work of cross-functional teams in rolling out improved systems, processes and training solutions that align with and advance the company's mission.

Provided incisive leadership to a dynamic 40-person team, including performance oversight, professional development, and delegation of workflows.

Apply a data-driven approach to the development and implementation of business development strategies.

Supervisor

Mac’s Steak in the Rough

Facilitated the seamless day-to-day operation of front/back-of-house departments.

Provided training, onboarding, and guidance to new employees.

Employed a data-based approach to cost control to maximize revenue.

Day-to-day employee engagement operations, promoting a culture of motivation.

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