Customer service representative
Resume:
Chris Fowler
Wesley Chapel, FL *****
******************@*****.***
Work Experience
Client Service Specialist
GRT Financial, Inc - Remote
February 2024 to Present
Make inbound and outbound calls. Assist third party companies in making negotiations on credit card debt. Transfer calls to specific departments/personal. Provide customer support. Attend Microsoft & zoom meetings. Meet deadlines. Multitask several different CRM’s at one time. Licensed Real Estate Agent
Excellence Empire Real Estate - Moreno Valley, CA
November 2008 to Present
Provide Real Estate services to individuals. Created marketing materials including open houses and MLS tours. Educated clients on the current Real Estate as well as documentation. Attended city wide broker meetings & home viewings. Negotiated prices to satisfy client. Sale and buy real estate. Attend meetings, provide foreclosure information, attend open houses, and create marketing materials including mortgage rates & information for potential clients & realtors. Etc.. Case Manager
U.S.VETS - Redlands, CA
June 2017 to March 2020
Provided life skills training with clients. Set goals for clients with check ins after one week then weekly. Provided self care meetings, meditation, art, NA, AA, music group, etc…Provided Case Management to homeless Veterans and their families. Negotiated rents with landlord & home owners. Attended Government program meetings such as HUD. Discussed our program to city officials & members of the community to peek interest in working with us. Assisted in finding employment, food, and shelter for homeless.
I also worked at our Safe Haven residence whom all had substance abuse problems. I over saw 30 male residence and provided them with day to day therapy and basic needs including medication, transporting to appointments, food, counseling, etc. Typed daily case notes. Entered information into excel. Attended citywide homeless meetings. Worked with local law enforcement to end homelessness. Transported homeless to shelters & to view other living conditions. Provided home inspections & contacted maintenance for repairs. Provided substance abuse counseling. Hospital Unit Coordinator
Kaiser Permanente - Riverside, CA
November 1998 to June 2005
Assisted medical personal with their needs. Greeted and assisted visitors. Answered phone calls, Transcribed doctors orders, explained discharge orders, scheduled appointments, ordered medications, and office supplies. Assisted patients and staff to insure hospital unit would operate proficient. Worked in OR, tele, pediatrics, ICU/CCU, neonatal ICU, and med Surg. Education
Associate's degree in Business
Solano Community College - Fairfield, CA
August 1996 to June 1998
High school diploma
High Tech Institute Medical Carreers - Sacramento, CA August 1994 to June 1996
Skills
• Supervising experience
• Hospice Care
• Autism experience
• Cognitive behavioral therapy
• Typing (10+ years)
• Child Protective Services
• Curriculum development
• Management
• Crisis Intervention
• Behavioral Therapy
• Crisis management
• Group Therapy
• Hospital Experience
• Property Management
• Finance/accounting
• Tutoring
• Motivational interviewing
• Behavior management
• Administrative experience
• Financial accounting (5 years)
• Program Development
• Program management
• Addiction Counseling
• Child & Family Counseling
• Applied behavior analysis
• Customer service (10+ years)
• Research
• Social Work
• Medication Administration
• Teaching
• Behavioral Health
• Mental Health Counseling
• Conflict management
• Intake Experience
• Accounting (5 years)
• ICU experience
• Individual / Group Counseling
• Case management (5 years)
Certifications and Licenses
Real Estate License
Certified Hospital Unit Coordinator
Present
Certified Medical Assistant
BLS Certification
Present
CPR Certification
Contact this candidate