Customer Service Sheriff's
Resume:
Shannon
Beard
*** ***** *** ** ****, Opelousas LA 70570, 337-***-****, ***************@*****.***
PROFESSIONAL SUMMARY
I have proven management abilities and expertise in working with not only the public, but with fellow employees. In the five and a half years I was at the Sheriff's Department, I went from having no rank, then became a detective, then promoted to the rank of Captain because of my proven abilities. I am determined, a hard worker and I hit the ground running in any task I am assigned to complete. I am not afraid of a challenge.
SKILLS
●Attention to detail
●Communications
●Customer service
●Detail oriented
●Documentation and reporting
●Excellent communication abilities
●Multi-tasking and negotiation
●Organizational Skills
●Problem-solving abilities
●Issue resolution
●Experience in tact, initiative, judgement in collecting facts
●Dependable
●Report writing
●Computer Skills/Excel
●Analytical Skills-ability to arrive at sound conclusions
EXPERIENCE
Clinical Risk Specialist November 2022-Present
LHC Group- Home office
Staff Nurse
Dakin Otolaryngology June 2020-November 2022
In charge of clinical setting, supply order
Patient triage, EHR records, medical coding,
Outstanding patient management
Family and Patient Education
Insurance Pre-certifications
Watch Commander
St. Landry Parish Sheriff's Office Opelousas, La
April 2014 - September 2019
●My duties as a Watch Commander (Captain) in Dispatch were to monitor all calls coming into Dispatch and see to it they were dispersed in a timely manner to the deputies on the shift. Watch Commanders had supervisory positions over Dispatch employees which included holding them accountable to adhering to work schedules, training, and other duties.
●Assisted clients in understanding their available options and helped them select the right service plans for their needs.
●Other duties included ensuring all paperwork being turned into upper management was completed correctly and submitted in a timely manner.
●As a Watch Commander, I also worked closely with the public, speaking with them on the phone and assisting them with their needs.
●Computer skills are a must as a Watch Commander in Dispatch.
●Watch Commanders must be able to work efficiently and effectively in a high stress environment.
●Prior to becoming a Watch Commander, I was a detective.
●
Manager/Owner/Operator
Futures Unlimited Preschool and Daycare Opelousas, La
August 2003 - October 2013
●I began as a manager in this daycare which served 100 families. My duties were to oversee 18 employees. Scheduling of training (mandated for operation through the state) was a must. Employees had to have 18 hours of continuing education each year, as well as CPR/First Aid, all of which had to be scheduled and completed for compliance with the Licensing Department.
●Proper management and completion of all necessary paperwork was overseen as part of my duties.
●Customer service skills are a must when dealing with the public and their children.
●Communicated effectively with other employees and upper management (and later as sole proprietor) to ensure complete care of the needs of the customers and their children.
●Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
●Worked as the staff nurse at the daycare until becoming manager in August.
LPN - Opelousas General Hospital 1996-1997
Worked as a Licensed Practical Nurse on the med surg floor (PRN). I worked weekends while working as a Nurse at Futures Unlimited Preschool and Daycare.
EDUCATION
McNeese State University- health System Management (Bachelor Online) Currently Attending
High School Diploma
Schools of the Sacred Heart, Grand Coteau, LA
May 1990
LPN
TH Harris Technical Institute, Opelousas, La
License # 960609
May 1996
Certificate of Completion (Top in my class)
St Martin Parish Sheriff's Office (Police Academy), Saint Martinville, LA
November 2014
LPN Refresher Course October 2019
Theory completed in October 2019
60 hours of clinical - pending
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