Guest Experience General Manager
Resume:
Stephen Todd
**** ********** *****, ********, ** 30062
****.********@*****.***
SKILLS
Positive, results-focused Leader with Passion for the guest experience and delivering a consistently high-quality product with friendly, attentive, and knowledgeable service, in a Tour-Quality clean environment.
Experience in guiding underperforming units back to Operational and Financial success through positive but firm Leadership and instituting and maintaining Company standards.
Strong knowledge of restaurant Financials coupled with the ability to build and transform teams and concepts through positive Leadership, Integrity, and consistent commitment to processes that create an amazing guest experience and achievement of Organizational Goals.
EXPERIENCE
Crispina Ristorante & Pizzeria- Kennesaw 7/23-1/1/24
General Manager
Lead operations for individually owned, upscale casual, authentic Italian restaurant
TV & Film Industry 4/2021-4/2023; 1/1/24- Present
Transportation Dispatcher; DOT Administrator
Drivers & Vehicles compliance and regulatory adherence
Sourcing specialty equipment for multiple departments
Payroll & time tracking for all Transportation dept
Liaison with Accounting, Production, Payroll, and film departments on all matters relating to Transportation dept and Vendor relations
WRIG, LLC 11/2020-4/2021
District Manager
Full Operations, P&L, personnel, and HR responsibilities for growing local chain of full-service, casual restaurants
Café’ Intermezzo 4/2020-11/2020
Manager
Lead service team in high volume, European inspired coffee house with full bar and menu.
Hiring, training, scheduling, and accountability for servers, bartenders, hosts, baristas, and utility team
Metrotainment Cafes- Atlanta, GA 2/18-4/2020
Director of Training, Education, and Development 4/2018-4/2020
Maintain, update, develop, and source training materials for hourly and management personnel for restaurant group with 12 units, spanning 5 different concepts.
Conduct training meetings and workshops for managers, trainers, and key team members in various aspects of operations. Also a certified ServSafe Instructor and exam Proctor.
Oversee new-hire process from hiring, through onboarding and orientation.
Identify operational issues within the units and coach management teams in ways to improve those areas.
Facilitate in-house training meetings with management and training teams to evaluate effectiveness of training, and improve effectiveness, organization, and application of the training program.
Oversight of M.I.T. program from orientation through assignment, including hands-on training and development.
Managing Partner 1/09-3/11; 2/16-4/18
Operational turnaround as Managing Partner for single units in Brookhaven, Ga & Kennesaw, GA.
Decreased turnover from almost 200% quarterly to an average of between 20% to 25% quarterly.
Improved financial performance of restaurant through improved operational execution, decreased labor costs, and lower costs of sales:
* Labor cost lowered from 20%-21% to 16%-16.5% consistently
* Food cost lowered by average of 2%
* Alcohol costs lowered by 3% to 5%
Transitioned existing Manager into the Managing Partner role.
EMKAY, LLC, dba Little Caesars 4/11-9/15
Director of Operations
Provided Leadership and direction to chain of 6 Franchised Little Caesars restaurants.
Created and implemented countless operational systems impacting sales projections, production planning, scheduling, staffing/manpower levels, product quality, employee productivity and minimization of waste.
Sourced, hired, trained, mentored, coached, and developed Management teams, and constantly maintained bench strength.
Ensured compliance with all Safety and Sanitation guidelines as dictated by Corporate, State and Federal standards.
Conducted quarterly Performance Reviews for all locations and submit to parent company. Improved Parent Company review scores by more than 20 points to consistently average 94 and above.
Jocks & Jills, Inc., Atlanta, GA 03/99-1/09
Director of Operations 2006-2008
Area Supervisor 1999-2006
Full P&L and operational responsibilities for as many as 10 locations generating in excess of $23 million in annual revenues with more than 500 employees.
Provided leadership for Management teams in all locations, and developed managers at all levels through hands on coaching, group training meetings and classes, and long-term career development.
Initiated and managed, as sole liaison, contracts for system-wide contract services including linen supply, secret shopper service, menu printing, janitorial services, Pay-Per-View television packages, and more.
Wrote GM and Manager Training manual used for both corporate and Franchise management training programs.
Provided field support and direction to Franchisees and Corporate owned stores in all aspects of operations, training, construction, layout and design feedback, local store marketing, and menu support.
Education
University of Central Florida, Orlando, FL
BA, Business Administration, Marketing
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