Customer Service Representative
Resume:
JS
Jose Sandoval
Professional Summary
Service-oriented professional with a passion for providing excellent customer service. Known for thriving in fast-paced environments while remaining friendly, personable, and professional under pressure. Experienced in processing transactions, assisting customers, and resolving issues. Creative problem-solver dedicated to answering customer questions and ensuring satisfaction. An organized Fitness Manager, skilled in sales, project management, and staff oversight, consistently driving business growth and promoting enthusiasm for club amenities. Work History
Mark Miller Toyota Downtown - BDC Service Representative Salt Lake City
04/2017 - 07/2022
Mark Miller Toyota Downtown - Cashier
Salt Lake City
06/2015 - 05/2017
Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
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Increased repeat business by building strong relationships with clients through exceptional customer service.
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Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
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Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
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Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
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Greeted customers entering store and responded promptly to customer needs.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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● Worked flexible schedule and extra shifts to meet business needs. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
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************@*****.***
Long Beach, CA 90814
Skills
● Impecable work ethic and integrity
● Product and service sales proficiency
● POS system expertise
Excellent high volume communication
and interdepartmental coordination
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● Mentorship and Collaboration
● Agile leadership
Effective marketing and sales
prospecting
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● Contract negotiations
Stellar customer service and complaint
resolution
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● Recruiting and interviewing
● Administrative duties
Education
06/1994
Hartnell College
Salinas
Associate Of Arts: General
The McCall Gym Group - Health Club Manager
San Jose California
03/2001 - 08/2014
Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
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Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
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Implemented policies and procedures to improve club operations and standards.
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Monitored cash flow and accounting operations to support accurate record-keeping.
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Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
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● Recruited, hired, and trained to develop high-performing staff. Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
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Languages
Spanish:
Native or Bilingual
Accomplishments
5-Year-Award: Recognized for five consecutive years of dedicated service.
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Interim General Manager: Successfully acted as IGM during the GM's absences, demonstrating strong leadership and operational management skills.
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Top-Tier Cash Reward: Consistently achieved the highest tier cash reward for scheduling appointments.
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100% Call Rating: Received cash bonuses for consistently earning a 100% rating in customer service call evaluations.
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