Software Engineer C#
Resume:
EXPERIENCE
VINCENT VAZ SOFTWARE ENGINEER
CONTACT
*******.***.*********@*******.***
Jacksonville, Florida
• C#
• .NET
• .NET Core
• Azure Function
• ASP.NET
• Agile
• RESTful API
• MVC
• Entity Framework
• Visual Basic
• Unit testing
• ACCELQ
• Software troubleshooting
• HTML5
• Bootstrap
• CSS
• Java
• JavaScript
• jQuery
• JSON
• XML
• Web services
• Azure
• DevOps
• Git
• Oracle
• SQL
• Microsoft SQL Server
• ServiceNow
• SharePoint
• SFTP
• Application/Software development
EDUCATION
REFERENCE
OBJECTIVE
To leverage my expertise and passion for C# development in a dynamic team environment, contributing to the creation of innovative software solutions. My goal is to continuously enhance my skills, collaborate effectively with colleagues, and deliver high-quality, maintainable code that meets the evolving needs of the project and exceeds client expectations.
****.*****@*******.***
Jiwa Dahal
Phone:
Email :
Corporate One Federal Credit Union
Database Administrator
*****.*******@*********.***
Brian Gangler
Phone:
Email :
Knipper Rx
Senior Director
FSCJ - FLORIDA STATE COLLEGE OF JACKSONVILLE - (USA) (2022 - PRESENT)
.NET CORE C#
B.A.S - Information System Technology
FATEC – COLLEGE OF TECHNOLOGY OF SAO PAULO – (BRAZIL) (1998 - 2002) A.S - Information System Technology
CERTIFICATIONS
C# - Hands-on Technology Transfer, Inc (San Jose, CA) MVC - Hands-on Technology Transfer, Inc. (San Jose, CA) ASP.NET Web API Programming - Hands-on Technology Transfer, Inc.
(Philadelphia, PA)
SQL – Fundamentals of querying – New Horizons Computer Learning Center
(Jacksonville, Florida)
ORACLE - Oracle SQL and PL/SQL - Florida State College of Jacksonville ITIL – Information Technology Infrastructure Service Management certified – AXELOS / EXIN (London, England)
ITIL – Foundation for IT Service Management (Chicago, IL) LANGUAGES
ENGLISH - (FLUENT)
PORTUGUESE - (FLUENT)
SPANISH - (FLUENT)
CITIZENSHIP HOLDER (DUAL CITIZEN)
USA
BRAZIL
Authorized to work in The United States Of America for any employer. WORK AUTHORIZATION
www.linkedin.com/in/vvaz
VINCENT VAZ
.NET CORE C# - SOFTWARE ENGINEER
WORK EXPERIENCE
Corporate One Federal Credit Union 2021 - APRIL 2024 Junior Software Engineer
Worked within an agile scrum team, contributing to 100% continuous improvement and deployment (CICD) using Microsoft Team Foundation Server (TFS).
Worked with agile best practices into core processes, which reduced average production cycle time across projects.
Contributed to the design of software system architecture to establish a stable foundation. Designed and developed software applications based on user stories for sprints of 14 days, using Microsoft DevOps.
Worked with CI/CD pipelines available under Azure DevOps to reduce the deployment time per release. Used Visual Studio 2022 IDE to write, debug, and maintain code, improving productivity and code quality. Wrote clean, robust, testable, reusable, and sustainable code based on C# and .NET CORE tailored for embedded systems.
Assisted in refactoring C# code, helping to cut maintenance, and improving app performance. Developed and maintained a simulator software tool used to debug, analyze, and test embedded products in the system.
Participated in the QA testing process for new applications, identifying and reporting critical bugs using different tools such as ACCELQ, Postman, and Thunder Client (Visual Studio Code Extension). Documented software for use by engineers, a quality assurance (QA) team, and documentation specialists using Microsoft VISIO.
Developed, tested, debugged, and documented software applications with the Swagger design tool integrated with Visual Studio 2022.
Participated in code reviews with the product team, and gained feedback from senior engineers and experience in writing custom, scalable code.
Developed backend RESTful APIs with Azure HTTP Trigger, Timer Trigger, Queue Trigger, Blob Trigger, Service Bus Trigger, and Cosmos DB Trigger functions. Supervised the setup of Postman and Thunder Client collections for API testing, using JavaScript to dynamize which streamlined the QA process and bolstered testing efficiency. Persuaded the team to transition to Visual Studio Code, enhancing development speed and collaboration with the quality assurance (QA) team.
Conducted training sessions that led to improvement with the quality assurance (QA) team. Engaged in a session focused on ethical hacking, learning to use Git for version control to manage and maintain security scripts and tools.
Worked under the guidance of senior developers and team leads to implement features, fix bugs, and maintain existing codebases at that time.
Created Visual Basic applications to help the FNF Enterprise Service Desk to expedite its processes with accuracy and precision.
Helped to remediate issues with existing applications as quickly as possible to minimize downtime. Took ownership of problem tickets that had been raised at that time to provide resolution for open problems and ensure that the appropriate parties had been tasked. I was able to demonstrate a good understanding of technology and be competent in interacting with it via the command line and GUI interfaces.
Determined malfunctions, breaches, and remediation steps. Managed high-priority incident tickets and collaborated with members of the team and developers to get incidents resolved, ensuring that affected users and management were always kept informed. Ensured internal business partners received consistent and reliable service and support during each interaction.
Created documentation and guidelines - KB - Knowledge Base - based on SharePoint website to provide immediate solutions and make sure the problem never happens again. Measured business results through metrics and made recommendations for positive directional change based on current and future needs.
Built strong relationships, resulting in a positive and productive outcome for employees and customers. Satisfaction with quality is the key.
Delivered services aligning with SLA adherence.
Sent periodic updates to stakeholders as a plan B until the application got back up and running to reduce downtime.
VINCENT VAZ
WORK EXPERIENCE
FIS - Fidelity Information Services 2014 - 2016
Junior Developer
Analyzed existing business systems, processes, and technologies to identify inefficiencies, bottlenecks, and areas for improvement.
Evaluated, recommended, and implemented modern technologies or upgrades to existing systems that aligned with Corporate One Federal Credit Union's strategic goals and enhanced efficiency. Configured software applications and systems to meet the specific needs of Corporate One Federal Credit Union, often involving customization, integration with other systems, and data migration. Provided training and support to users on new or updated systems, ensuring smooth adoption and maximizing the benefits of technology investments. Ensured that business systems comply with relevant regulations and industry standards for data security, privacy, and compliance.
Troubleshoot technical issues, perform regular maintenance tasks and implement solutions to minimize downtime and ensure system reliability.
Maintain comprehensive documentation of systems, processes, and configurations, and generate reports to track performance, usage, and compliance metrics.
Lead and participate in technology-related projects, collaborating with cross-functional teams to define requirements, develop solutions, and deliver results within scope, budget, and timeline. Proactively identify opportunities for process improvements and technology innovations that can drive operational efficiency, cost savings, and competitive advantage for the organization. Corporate One Federal Credit Union
Business Technology Specialist III
2016 - 2021
.NET CORE C# - SOFTWARE ENGINEER
VINCENT VAZ
WORK EXPERIENCE
Citigroup 2007 - 2010
Account Specialist II
Managed client accounts, ensuring that each account was overseen efficiently and effectively. Analyzed financial data and statements to assess the financial health and performance of client accounts. Analyzed areas for improvement and opportunities for growth. I was responsible for accurately generating invoices, processing payments, and reconciling accounts receivable. Ensured that billing processes were adhered to company policies and accounting standards, and collaborated closely with clients to resolve any billing discrepancies and disputes. Monitored accounts receivable aging reports and followed up with clients to collect outstanding payments. Employed effective communication and negotiation skills to facilitate timely payment arrangements to minimize unmanageable debt losses.
Prepared financial reports, including monthly, quarterly, and annual financial statements, for management and stakeholders.
Assisted in the preparation of budgets, forecasts, and financial analysis reports to support decision-making processes.
Cultivated strong relationships with clients by understanding their needs, addressing concerns, and proactively identifying opportunities to add value.
Collaborated with sales and business development teams to identify upsell and cross-sell opportunities within existing client accounts.
Identified inefficiencies in existing processes and procedures related to account management, billing, collections, and financial reporting to get them improved and in some cases removed. Answered client calls having in mind the OCR – One Call Resolution – philosophy to minimize the user’s downtime as soon as possible.
Managed client open issues log and work with client to prioritize issues. Responded immediately to client e-mails, and logged new client issues using “Service Now – Ticketing System” including all the details and relevant information like Screen Shots, What happened, When it did happen, Why it happened, and Where the error/issue is occurring to make sure the scenario and the issue were clearly and well explained to avoid vague information, in case the incident needs to be escalated to the next level, and also avoiding to contact the customer or the user again to ask them the same questions all over again, which may cause a huge frustration on both sides and aggravate the situation even more. Resolved complex technical support calls as directed. Worked with upper management to achieve system / corporate goals. Worked with Product Management, Business Analysts, Developers, and QA via the SDLC process. Worked professionally in dealing with clients under extreme pressure and time-critical. Performed quality assurance, testing, and documentation on all products and applications to ensure product functionality.
Created Enterprise Service Desk Share Point KB – Knowledge base – Wiki page. Developed C#, Visual Basic, and .NET applications that communicate with our old ticket system – Footprints – creating tickets and closing them out to improve our work efficiency and expedite the service that was requested with quality on the troubleshooting process.
FNF - Fidelity National Financial
Help Desk Analyst II
2010 - 2014
.NET CORE C# - SOFTWARE ENGINEER
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