Customer Service Forklift Operator
Resume:
Brian Derstine
**********@*******.***
PROFESSIONAL SUMMARY:
Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials
Planned, developed, and implemented warehouse safety and security programs and activities
Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and to issue work assignments
Scheduled and monitored air or surface pickup, delivery, or distribution of products or materials
Planned, organized and directed the manufacturing and maintenance operations to ensure the most effective return on assets.
Initiated plans and processes which minimized manufacturing costs through effective utilization of manpower, equipment, facilities, materials, and capital.
Coordinated, directed and completed relocations of manufacturing and distribution sites
Ensured acceptable quality solutions
Proactively managed scope to ensure agreed upon deliverables
Defined and collected metrics to assess project progression and to ensure production of quality deliverables
SKILLS:
Working knowledge of UPS, USPS, Fed Ex, DHL on-line systems
IATA, D.O.T, IMDG, Certified (not current)
Experienced forklift operator, (certification lapsed)
Experienced with computerized inventory and receiving software
MK, Peachtree, Orion, Quickbooks, SAP
Microsoft office 2007
Ebay top rated seller
CORE COMPETENCIES:
Cost Reduction & Avoidance, Operations Management, Staff Training & Development, Multi-Site Programs.
Key Program Management, Strategic Sales Planning, Client Relations & Negotiations Quality Assurance Budget & Financial Management, Performance Management, P&L Management HR Function/Issues
PROFESSIONAL EXPERIENCE:
Caring Transitions of Charleston
Goose Creek, SC
2018-2023
Auction Photographer, Driver/mover
Prepared auction lots for online auctions
Operation of vans and moving trucks up to 26’ non CDL
Direct customer service at onsite auction pickups and estate sales
Oak Road Brewery, Summerville, SC 2017-2023
Beer tender, customer service
Open and closing of the brewery taproom
Operation of multiple P.O.S systems with inventory
Direct customer service
Triple T Truck Parts Summerville, SC 2015- 2016
Parts Delivery Driver, Inside Parts Counter sales
Delivered diesel truck parts to customers in the Charleston area with efficiency and great customer service
Assisted customers at parts counter and work with technicians in service department
Assisted with warehouse duties and sales duties as requested by management
Arma Co. Lancaster, PA 2012- 2015
QC, shipping tech
Implementation of cost saving material measures, for production and distribution.
Coordination of shipping, receiving and Quality control. Tech support, machine operation, and marketing assistance.
Calculated and assisted in cost control of inbound and outbound freight
Monitored product quality, provided enhanced web exposure, improved efficiency
Easton Bell Sports York, PA 2011-2012
2nd shift distribution supervisor
Directed distribution of Easton Bell products
Coordinated daily shipping priorities to ensure timely shipment of all orders to meet customer demands.
Monitors the daily work load of each key function within the area of responsibility and balances manpower between functions to maintain proper staffing.
Tracked labor hours and efficiency of the department and reports results on a weekly basis.
Monitored primary location picking activity and adjusts storage locations so that high activity product is located in the closest picking locations.
Identified inefficiencies in the operation and recommends / takes corrective action.
Maintained documentation showing training dates and subjects covered for all department workers.
Provided safety training to all department employees.
Vuance, Inc. Exton, PA / Franklin, WI 2007- 2010
Project /Production Manager
Directed production and distribution of access control systems
Identified, tracked, managed and resolved all project issues
Proactively disseminated project information to all stakeholders
Identified, managed and mitigated project risk
Ensured acceptable quality solutions
Proactively managed scope to ensure agreed upon deliverables
Defined and collected metrics to assess project progression and to ensure production of quality deliverables
Managed project schedule to ensure work assignment and completion within time and budget constraints
Coordinated, directed and completed relocations of manufacturing and distribution sites
Permabond LLC, Pottstown, PA 2004 - 2007
Warehouse Manager
Directed, coordinated and planned warehouse storage and distribution products and materials
Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials
Planned, developed, and implemented warehouse safety and security programs and activities
Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and to issue work assignments
Scheduled and monitored air or surface pickup, delivery, or distribution of products or materials
Interviewed, selected, and trained warehouse and supervisory personnel
Conferred with department heads to coordinate warehouse activities, such as production, sales, records control, and purchasing
Responded to customers' or shippers' questions and complaints regarding storage and distribution services
Inspected physical conditions of warehouses, vehicle fleets and equipment, and ordered testing, maintenance, repair, or replacement as necessary
Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials
Polytech Coating Labs, Reading, PA 2002 - 2004
Plant Manager
Responsible for all Manufacturing, Purchasing, and Distribution operations as well as
Manufacturing support functions: Engineering, Planning and Maintenance.
Planned, organized and directed the manufacturing and maintenance operations to ensure the most effective return on assets.
Implemented manufacturing strategies and action plans to ensure that the facility supported the company strategic initiatives.
Improved manpower utilization within existing departments and processes. Scheduled stability that allowed for maximum return on efficiencies.
Managed spending against budget and in relation to changes in production volume.
Established group and individual accountabilities throughout assigned departments for problem solving and cost reduction, both on a permanent and ad-hoc basis, depending on need.
Encouraged use of new techniques and focus on fact based problem solving.
Worked to establish management practices throughout assigned areas which include all employees positive involvement with opportunity for construction input and action.
Initiated plans and processes which minimized manufacturing costs through effective utilization of manpower, equipment, facilities, materials, and capital.
Assured attainment of business objectives and productions schedules while insuring product standards exceeded customer expectations.
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