Customer Service Senior Living

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u Phone: 817-***-**** u Email: *************@*********.*** u Austin, TX 78745 expertise professional profile

experience

Assistant to Activities Director

Ledgestone Senior Living

Maintained effective communications to all facility directors, and helped collaborate with supervisors to singularly run the facility for various busy weekends

Assisted in coordinating, managing, and conducting a diverse array of outings

Helped manage a calendar of 200+ outings and company events for a large residential community

Responsible for weekly reports detailing event outcomes

Participated in creating and implementing cost effective programs which increased resident satisfaction, and lowered the overall monthly spending budget

Administrative Associate - PRN

Ledgestone Senior Living

Responsible for managing the front desk operations of a busy Independent Living Community

Helped field incoming resident concerns, and disseminate information to the appropriate directors

Kept filling system organized so that upper management had ease of access to needed data

Was internally recruited by the company to help assist other communities with front office operations

Worked in conjunction with coworkers to ensure that the facility was running as efficiently as possible

Answered all incoming inquiries, and responded to interested parties with knowledgeable answers

I have extensive experience in a business office setting, and in my 44+ years of experience, I have been fortunate enough to work in varied settings that have helped polish my customer service skills. Acting as part of the business office team I will deliver exceptional customer service, and help promote a healthy and happy office environment. I will take pride in my ability to not only help manage the administrative tasks necessary to run the office, but in my ability to do so while promoting the company's values to customers and visitors. I will consistently act in a manner that demonstrates the core values and goals of this company, and bring a helpful attitude to all tasks I am assigned to.

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A defined ability to communicate

effectively with clients and coworkers

Skilled in managing many different tasks

simultaneously

Ability to plan, coordinate, and organize

company activities and programs

independently

Exercise all duties with a cheerful and

friendly attitude

Familiarity with Microsoft Office

programs including word, outlook, and

excel

A great understanding of the customer

centered business approach

Skilled in networking with other business

professionals and companies in order to

organize events

Very detail orientated, and experienced

in paying attention to project details and

needs

Flexibility in working through stressful

and demanding situations

Ability to problem solve, and use a

solution based approach to manage all

tasks and activities

Years of positive customer service skills

equate to being able to handle a

number of customer service problems

and concerns with ease and kindness

Office Manager & Care Coordinator

Professional Caretakers Inc.

Managed Client profiles to increase overall performance, productivity, and profitability by helping build customer relationships with the successful delivery of service monitoring, and measuring of customer service satisfaction

Responsible for managing all aspects of 50+ Home Health Aids, including processing payments, applications, interviewing, orientation, and monthly in-service training

Internally recruited by the company to help open 4 new offices throughout Texas, and help set up all office procedural operations Member Service Representative

Nationwide Insurance - San Antonio

Utilized working knowledge of various customer service techniques and company programs to increase enrollment of eligible customers

Offered customer satisfaction based solutions to resolve client concerns and enhance customer loyalty

Ensured proper data input of customer information into company databases

Staffing Coordinator

Medical Staffing Network

Responsible for overseeing all staffing needs of various medical facilities and rehabilitation centers the company worked with

Managed staffing of 100+ nurses of varying credentials, and aligned their specialties with the very specific needs of each facility the company provided service for

Worked closely with 3rd party vendors to ensure that all company needs were met to increase office functionality

Assistant Administrator

Professional Caretakers Inc.

Responsible for setting up new branch locations in multiple cities, including but not limited to business operations pertaining to front office and all administrative duties

Processed and scheduled 3-5 thousand billable client hours experience Continued

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u Phone: 817-***-**** u Email: *************@*********.*** u Austin, TX 78745 and concerns with ease and kindness

Professional Development

Extended Studies In

• Long Term Care - Activity

Directors

(2009)

American Institute of Banking

• Principles of Banking

(1980)

American Institute of Banking

• Teller Transactions

(1981)

American Institute of Banking

• Customer Relations

(1982)

American Institute of Banking

• Call Center Procedures

(2000)

Professional References

Available Upon Request

Personal References

Available Upon Request

Recruiting Coordinator

Bank of America

Processed applications, gauged candidate competence, and made informed recommendations to supervisors for employment placement

Assisted with the implementation of banking programs to aid in the processing of loans and contracts

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