Program Management Operations Manager
Resume:
TEO GARCIA
*** ******** *****, *******, ** *****
***********@*****.***
SUMMARY
Multi-Faceted Management Professional with previous experience in the U.S. Army with an emphasis on Complex Project and Program Management, Leadership Development, Strategic Operations, Budgeting and Asset Accountability, Resource Management, and strategic advisement to senior leadership. Has been notably recognized for contributions and dedication to the mission at hand. Highly proficient in all facets of organizational management, acquisitions/vendor management, integration of new technologies for increased efficiency, concept development, process improvements, and operations analysis, ensuring cohesion between the U.S. Government and key stakeholders. Highly proficient in the development and implementation of change/process management policies to streamline operations, reduce costs, and reprioritize workforce and resources. Referred military personnel and veterans to suitable agencies to obtain counseling and guidance on benefits provided by the Labor Department, Social Security Administration, and Veterans Affairs. Creative, detail-oriented, and highly dependable; work effectively in stressful/high-pressure situations with a keen ability to be flexible and adaptable to ever-changing environments. Active Secret DoD Security Clearance issued last on 04/20/2019.
Program Management
Veterans Benefits Expertise
Trend Analysis & Solution Development
Long- and Short-Range Planning
Program Efficiency & Restructuring
Assertive Project Manager
Extensive Familiarity with DoD Programs
Family Readiness/Support Programs
Budget Analysis/Management
Policy and Regulatory Compliance
Systemic/Statistic/Process Analysis
Safety Advisement
Talented Operations Strategist
Talent Placement/Recruitment
WORK EXPERIENCE
U.S. Army, XVIII Airborne Corps NCO Academy, Fort Liberty, NC 01/2022 – Present
Senior Operations Manager (Small Group Leader)
Academically trained over 365 senior Noncommissioned Officers annually; oversaw the accountability and maintenance of property valued over $100k.
Adapted to changes in course curriculum quickly and efficiently; developed a course learning plan to bridge Knowledge gaps.
Developed new approaches to help learners understand challenging topics, highly sought-after in Project Athena.
Enhanced MLC operations by identifying and correcting multiple deficiencies within course facilitator material.
Maintained uniform organizational design and position structures, determined appropriate baselines based upon agency specific data and ensured resource allocation supported and aligned with mission critical functions and aligned with staffing requirements.
Made applicable recommendations to executive leadership to improve operational efficiencies and planning effectiveness within the program and respective facilities.
U.S. Army, A Co, 2-501PIR. 1st BCT, Fort Liberty, NC 08/2020 – 01/2022
Senior Operations Manager (Platoon Sergeant)
Ensured the leadership, personal development, deployment readiness, and safety of 35 personnel; supervised maintenance; ensured compliance with all directed specified, and implied tasks; accountable for the serviceability and accountability of equipment worth $500k.
Oversaw the reconsolidation and tracking of over 700 personnel and equipment from four locations across the Central Command.
Ensured leaders in the platoon fully understood the human dimension of leadership which better prepared them to be successful leaders.
Spearheaded the organization's Equal Opportunity program; increased culture awareness and maintained and enforced EO standards throughout the organization.
Analyzed and identified all gaps in operational plans and current operations, ensuring all deficiencies were corrected before they could manifest as strategic problems.
U.S. Army, A Co, 3-85th Mountain Warrior Transition Battalion, Fort Drum, NY 05/2018 – 08/2020
Warrior Transition Manager (Squad Leader)
Ensured the consistent connection of Warriors and civilian agencies and employers to facilitate their return to the workforce in a smooth transition.
Maintained accountability, instilled discipline, and monitored living conditions of Soldiers in temporary or permanent lodging.
Ensured the confidentiality of Soldiers’ medical information in strict compliance with Army and The Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Facilitated a vital link in the Medical Triad throughout the recovery and Medical Evaluation Board (MEB) process, working closely with Nurse Case Managers (NCM) and Primary Care Managers (PCM) to ensure that quality medical care and patient service was provided at all times.
U.S. Army, XVIII Airborne Corps NCO Academy, Fort Liberty, NC 03/2013 – 05/2018
Training Program Manager (Instructor Trainer/Small Group Leader)
Expertly led 56 students through seven Warrior Leader Course cycles, influential motivation and leadership style drastically enhanced classroom instruction.
Oversaw the planning and execution of all training operations during 10 Situational Training Exercise (STX) rotations which resulted in increased efficiency in training operations, implemented a new training schedule to assist the Academy in maximizing evaluations, achieving amazing results.
Maintained an overall satisfactory rating above 89% on all instructor quarterly evaluations, showing high level of understanding of all 41 Training Support Packages (TSPs).
Displayed a unique ability to train students during the Warrior Leader Course through hard work and using experience and knowledge to motivate personnel to work as a cohesive team.
Analyzed operational training requirements, assesses training program capabilities, and developed courses of actions to effectively execute mission requirements.
Gathers information from various sources to include the DA approved Program of Instruction, course instructors, sourcing agencies, etc.
U.S. Army, A Co, 1-325th Airborne Infantry Squad, 2BCT, Fort Liberty, NC 03/2012 – 03/2013
Operations & Training Manager (Squad Leader)
·Analyzed operational plans for feasibility, technical accuracy, and proper integration of resources from all available agencies to ensure a high level of success for all assignments.
·Served as the Range Safety Officer for numerous live fire and maneuver ranges; ensured the safety of personnel and safe use of all personnel and equipment.
Identified and developed plans to overcome training shortcomings and quickly established viable solutions that increased productivity and overall effectiveness of the department.
Served as a mentor and counselor for staff requiring clarification of Department of Defense (DoD) policies, operational procedures, and questions involving operational topics.
Continuously monitored and evaluated daily facility activities to ensure compliance with regulations, policies, and directives.
EDUCATION
University of Maryland University College, Adelphi, MD 06/2019
Bachelor of General Studies
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