Front Desk Agent
Resume:
CONTACT
Address : Ellenwood, GA *****
Phone : 720-***-****
Email : **********@*****.***
WWW : Bold Profile
SKILLS
• Reservation Systems
• Credit and cash payments
• Problem-solving skills
• Customer Service
• Time Management
• Administrative Skills
• Hospitality best practices
PROFESSIONAL SUMMARY
Results-driven professional focused on delivering exceptional support for customer needs and fixed on being an asset for any company/organization I work for. I also offers strong background in customer relations and communication. In addition, I am a hardworking individual seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. WORK HISTORY
Front Desk Agent, 04/2024 to 05/2024
Holiday Inn Express Hotel - Littleton, Colorado
Houskeeping, 11/2023 to 05/2024
Home 2 Suites - Lakewood Colorado
Line Cook, 05/2023 to 05/2024
Monarch Casino, Resort And Spa - Blackhawk, Colorado Front Desk Agent, 02/2023 to 05/2023
Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
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Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
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Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
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Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
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• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Ensure the rooms assigned to me on a daily was neat, tidy and clean.
• Work efficiently and quickly to ensure the work was done in a tmely manner.
• Proven ability to learn quickly and adapt to new situations. Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
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Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
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Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
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TRIS-ANN DEHANEY
The Geejam Hotel - Portland, Jamaica
Line Cook, 05/2019 to 09/2019
Jackson Lake Lodge - Jackson, Wyoming
Server, 05/2017 to 09/2017
Shoney's Restaurant - Myrtle Beach, SC
Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
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Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
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Maintained clean and organized front desk areas to uphold polished company image.
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Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
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Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
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Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
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Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
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Served food and beverages promptly with focused attention to customer needs.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
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Maintained a clean and orderly dining area for an enjoyable guest experience.
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EDUCATION
Bachelor of Science : Pharmacology, 11/2019
University of The West Indies - Kingston, Jamaica
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